DIVISON HEAD OF SALES AND CUSTOMER SERVICE

Sales & Marketing Cincinnati, Ohio


Description

Position at JBS USA Food Company

JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members.

We are seeking candidates for a Division Head of Sales and Customer Service based in Cincinnati, OH for our Empire Packing Company.

This role will be responsible for sales and customer service within Empire's case-ready production facilities and Ledbetter branded retail products. Empire is comprised of five processing facilities located in Cincinnati, OH, Denver, CO, Mason, OH, Memphis, TN and Olympia, WA.

RESPONSIBILITIES:

  • Relentless pursuit of company mission, essential customer partnership and positive financial returns
  • Provide customer leadership and consultant services relating to product offerings
    • Ensure customer objectives/concerns are handled professionally and needs are fully met
    • Promote the integration of processes between customer and company
    • Serve as a key consultant to executive leadership on quality specifications and cost modeling of customer products to ensure customer satisfaction and market success
  • Conduct regular reviews of sales, production and quality activities and implement corrective actions or offer suggestions as needed
  • Ensure team members conduct sales activities in accordance with established policies and procedures
  • Oversee implementation of pricing, packaging and promotions programs, including:
    • Ongoing program integrity
    • Achievement of target yields 
    • Maintain inventory and customer fill rates 
    • Ensure pricing integrity
  • Protect and grow the Company's positive professional reputation 
  • Responsibility for financial accountability, P&L and effective division policies including:
    • Review financial and operating statements, examine and assess profitability and identify potential problem areas
    • Oversee and approve budgets, drive performance to operating goals, review/control expenses, and maximization profit
    • Development and implementation of internal controls to preserve Company assets
  • Ensure technology functions are efficient and provide useful, pertinent information to personnel and management
  • Lead major activities and projects

QUALIFICATIONS:

  • 10+ years sales and account management experience, preferably with perishable commodity or CPG products (case ready product knowledge is highly desired)
  • Must have managed or participated in P&L responsibilities, experience in the $650 - $850M range strongly preferred
  • Demonstrated ability to communicate effectively internally and externally with all levels within the organization
  • Holistic knowledge of product sales and the retail model from supplier to consumer, including an understanding the implications of process change to customer and company financials
  • Experience formulating and implementing strategic plans, policies, goals, and objectives to increase company market share, growth and profitability
  • Success leading a team in a growth-oriented environment
  • Prior experience successfully supporting retailer market share expansion in existing market or to capture separate/new market share
  • Ability to manage customer objectives
  • Proven successful customer relationship management
  • Willingness to travel (approximately 50-70%)
EOE/M/F/Disabled/Vet