Customer Success Engineer

Customer Success/Support Waltham, Massachusetts Atlanta, Georgia Dallas, Texas Raleigh, North Carolina Boise, Idaho


Description

What makes us Qlik 

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!  

 

Customer Success Engineer

Delivering Customer Success is an important focus for Qlik, and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.
 

Key Responsibilities & Tasks

The Customer Success Engineer will work alongside Customer Success Managers to provide system architecture and development strategy advice to our most advanced customers, ensuring that implementations are timely, successful, scalable, secure according to best practices.

You will support and advise Qlik’s customers to integrate the Qlik platform within enterprise deployments, integrating third-party products while leveraging on-premise and cloud platforms to assure high performance and availability.  You will own the customer relationship from the technical perspective to ensure that we have both a successful implementation and ongoing customer adoption.

  • Deliver and lead consulting engagements in-person and via web conference for assigned clients
  • Lead the analysis, architecture, design, and development of large-scale data management and business intelligence solutions
  • Document and present complex architectures to customer technical teams
  • Work closely with all Qlik internal teams to ensure successful customer deployments
  • Full Hands on work analyzing customer reported issues
  • Ability to travel up to 30% once COVID-19 restrictions are no longer in place

 

Competencies and skills:

The skills and qualifications required for this role:

 

  • Bachelor’s degree, preferably in Computer Science or related technical field, or related industry experience
  • Experience with relational database, data warehouse, data modelling concepts
  • Experience with data replication and change data capture concepts
  • Experience with Oracle, DB2 (iSeries or z/OS), SQL Server or Snowflake or Google BigQuery
  • Experience with Hive or Kafka
  • Demonstrated success managing multiple, concurrent projects
  • Able to work independently with minimal supervision or as part of a team
  • Able to multi-task and refocus based on changing priorities
  • Able to communicate effectively and patiently with both customers and employees
  • Able to take ownership of projects and to show initiative
  • Business level English

 

Experience & Qualifications
Desired experience with successful track record in one or more of the following areas:

 

  • Experience in programming scripting languages such as Java, Python, Perl, Ruby, Scala
  • Experience with Amazon Web Services, Microsoft Azure or Google Cloud infrastructures
  • Experience in data vault and dimensional data modelling methodologies

 

Education

Bachelor’s Degree

 

Location/Mobility
USA - Remote - MA (Primary)

USA Remote- GA

USA - Remote ID

USA - Remote TX

USA - Remote - NC

 

 

 “For US job openings, candidates must be fully vaccinated for COVID-19 to be considered for employment with Qlik.

 

 

About Qlik 

 

Qlik is an Equal Opportunity Employer and we value the diversity of our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected category or characteristic.  If you need assistance due to a disability during the application and/or recruiting process, please contact us via theAccessibility Request Form 

 

AGENCIES: Qlikis not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee atQlikvia-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property ofQlik. No fee will be paid in the event the candidate is hired byQlikas a result ofthe referral or through other means.

 

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