Customer Success Manager

Customer Success/Support Singapore, Singapore


What makes us Qlik?


A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.


We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.



The Customer Success Manager Role


At Qlik, we're on a mission to not just meet but exceed customer expectations at every touchpoint. As a Customer Success Manager, you'll be at the forefront of this commitment, ensuring our customers' journey is marked by satisfaction, success, and loyalty.


What makes this role interesting?


Customer-Centric Impact: Dive deep into understanding customer needs and business outcomes. Your role is pivotal in identifying how our products and services can optimally support and drive our customers' journey, making a tangible impact on their success.


Adoption and Satisfaction: Drive the adoption of Qlik throughout the customer journey, creating high satisfaction levels and transforming customers into enthusiastic promoters. Your efforts will be instrumental in maximizing the value of their investment.


Strategic Collaboration: Work hand-in-hand with Qlik partners to ensure they contribute significant value to our customers. As a key figure, you'll also represent the voice of our customers within Qlik, providing crucial feedback for continuous improvement.


Here’s how you’ll be making an impact:


Expert Advisor: Become the go-to expert in understanding customer use cases and needs. Your insights will proactively guide customers on leveraging Qlik's products and services for optimum outcomes, positioning you as a trusted advisor.


Driving Product Adoption: Spearhead the adoption of Qlik solutions at every stage of the customer journey. Your focus on satisfaction and value realization will turn customers into long-term promoters, driving the overall success of Qlik.


Strategy Creation: Collaborate with the sales team to craft account strategies for assigned customers. Your role is pivotal in defining customer visions and strategies, maximizing their investment in Qlik’s products.


We’re looking for a teammate with:


  • At least three years of experience in a Customer Success Manager role or equivalent, showcasing a proven track record of customer satisfaction and success.
  • An independent mindset and self-driven attitude are your forte. You excel in bringing diverse teams together, leading them to successful outcomes.
  • General knowledge or experience in the SaaS/Software industry, with a quick ability to understand enterprise software products and business solutions.
  • Familiarity with data analytics, data literacy, project management, cloud and SaaS, and customer management. Experience in Data Integration, Data Governance, and Analytics is a strong advantage.
  • Ability to spot new business opportunities within accounts, driving growth and expansion. Your strategic insights will be pivotal in shaping the success of our customers.
  • Excellent listening, communication, and presentation skills. Your ability to work collaboratively and gain positive visibility and credibility at the C-level is essential.


The location for this role is:




Apply now to be a vital part of Qlik's Customer Success Management team, where your contributions directly impact the success of our customers and the growth of our solutions.



More about Qlik and who we are:


Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.


What else do we offer?


  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment


Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs


If you need assistance applying for a role due to a disability, please submit your request via [email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.


Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.