Office Assistant

Customer Service/Client Care Gardena, California

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Description

Position at Hearts and Halos

Hearts and Halos is seeking an Office Assistant to join our growing team.
 
Hearts and Halos is a facility that provides in home pet euthanasia, pet aquamation services and pet memorial products located in Gardena, CA. Our Aftercare Office Assistant focuses on client service, communication, and preparation of remains returning home to clients. They are the first and last contact with the company and key to creating first and lasting impressions. The AOA must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude in person and on the phone, and confidence to deal with stressful situations. AOA communicate with clients in person and by phone, text, and e-mail.

Starting Pay Rate: $20/hour 
 
Schedule: Saturday to Wednesday, 8:30 am to 5:00 pm

Client Relations Duties:

• Answer phones promptly and professionally

• Receive and respond to emails and phone calls efficiently

• Take and deliver messages promptly to appropriate staff, attaching to medical records of patients so staff can properly document information

• Note in records the details discussed during client conversations including the date, time, key points of the discussion and any action required

• Check records for accurate client addresses, phone numbers and e-mails

• Schedule pick up appointments

• Make shipping phone calls and make appropriate shipping labels

• Maintain a clean and neat work space

• Foster collaborative relationships with other team members

• Create a trusting and sympathetic environment on the phone and in person for clients in all scenarios

• Assist with taking paw print images, making clay and ink paw prints as well as placing ashes into urns

• Collect payment by processing credit cards or sending invoices via Square

• Know fees for urn and memento upgrades

• Check pets in and record accurate weight

Skills Required:

• Ability to work in a fast-paced environment

• Computer literacy, keyboarding skills

• Understand veterinary terminology

• Exceptional customer service skills

• Keep accurate records, clerical work

• Support team members by being encouraging and accepting feedback through communication and staff development.

• Emotional stability for helping clients through difficult situations

• Situational awareness

• Self-starter, self-motivated

Physical Obligations:

• Able to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance

• Endure sitting, standing and walking on hard floor surfaces for extended periods

• Type information for patient records into the computer

• Able to work in noisy work conditions with sounds from equipment

• Able to work with strong odors from animals, equipment and cleaning products

• Take safety precautions for exposure to toxins

Benefits:

  • Competitive pay
  • Medical/Dental/Vision offerings
  • 401K with employer match
  • Career growth & advancement with a growing company ecosystem
  • Employer paid life insurance
  • Employer paid 8 weeks of parental leave
  • Employer paid purr-rental leave (adoption of pet)
  • Employer paid assistance programs to aid in mental wellbeing
  • A drama free working culture
  • And so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

We look forward to hearing from you, apply today!

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