Customer Experience Architect

Professional Services Bangalore, India Pune, India Req.Num.: N1531

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Hungry, Humble, Honest, with Heart.
The Opportunity
Are you an experienced professional with a strong technical background in customer experience, a passion for building lasting relationships, and the ability to collaborate effectively with cross-functional teams? If so, you will thrive on our Customer Experience team at Nutanix, where you'll have the opportunity to drive customer success through innovative solutions, work in a supportive hybrid environment, and contribute to shaping the future of client engagement in the tech landscape.
About the Team
The Customer Experience team at Nutanix is dedicated to ensuring the success and satisfaction of clients through innovative technology solutions. Located in major Indian cities such as Bangalore and Pune, the team thrives on collaboration and technical expertise, focusing on building lasting relationships with a portfolio of strategic customer accounts. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, aligning technology with the business goals of clients.
You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager actively engages with clients to help them achieve their objectives and drive significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, thus accommodating a hybrid work environment.
This role requires approximately 20% travel, enabling you to maintain direct engagement with customers while connecting with your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, minimizing overnight stays due to regional logistics.
Your Role
  • Build and nurture relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology.
  • Serve as a trusted post-sales advisor, overseeing all customer needs from deployment to long-term operation.
  • Collaborate with internal teams and customer architects to align technical solutions with business goals.
  • Create and document tailored Customer Success Plans, regularly reviewing progress and satisfaction metrics.
  • Facilitate technical onboarding for new customers, ensuring alignment with their desired outcomes.
  • Collect customer feedback to influence product development and service enhancements.
  • Achieve Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment.
  • Drive product adoption and expansion by providing actionable insights on technology usage and best practices.
What You Will Bring
  • 10-12 years of experience in customer-facing technical roles with a focus on building credibility with mid-senior level audiences.
  • Strong technical knowledge in data center technology and virtualization, especially hybrid multicloud solutions.
  • Familiarity with architectural frameworks such as ITIL and TOGAF.
  • Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise.
  • Excellent communication and relationship-building skills to advocate for customer needs.
  • Ability to create and document tailored Customer Success Plans that align with business goals.
  • Proven problem-solving skills and a customer-centric mindset that drives positive outcomes.
  • Strong collaboration skills to work effectively with internal teams and customer architecture teams.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.

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