Systems Reliability Engineer Intern, San Jose, CA (Customer Product Support - *Local Undergraduates Only)

Product Support San Jose, California Req.Num.: 27291

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Hungry, Humble, Honest, with Heart.

 

The Opportunity

This is a 12-week internship with start dates beginning in May through June 2025, contingent on your availability. You will work in our San Jose, CA office (3 days/week) and remotely (2 days/week). Submit your application by October 4, 2024. Local candidates are preferred due to relocation support will not be provided.

Build on your studies and gain professional experience as a Systems Reliability Engineering (SRE) Intern, solving complex technical product-related problems and delivering world-class customer outcomes. As an Intern, you’ll expand your technical skills and build your confidence as you experience how an industry-leading support team operates on a global scale. You will work with and learn from a team of technology specialists, including VMware Certified Professionals, Cisco Certified Internetwork Experts, Cisco Certified Network Professionals, Microsoft Certified Professionals, Linux experts, Nutanix Platform Professionals, and more. We hope to learn from you, too!

 

About the Team

Our Worldwide Support team delivers industry-leading customer experiences to 24,000+ happy customers in over 200 countries. Our global team includes 700+ people who deliver 24/7 technical support to our customers, enabling their success with our hybrid multi-cloud technology solutions. 

Through an artful blend of technical expertise, customer service, and excellent communications, we drive the success and devotion of our customers. We are as proud of our 97% Customer Satisfaction rating as we are of the career-building and advancement opportunities we offer our team. 

As our customer base grows, we’re looking for interns who participate in our passion for customer success. Ready for the challenge? Apply by October 4, 2024.

 

Your Role

Work with our enterprise customers to provide technical engineering support and an enriching customer experience, troubleshooting and resolving complex technical issues to shape the allegiance and success of our growing customer base. 

  • Test new features and develop tools to improve our products, as well as scale our deployments and auto-support infrastructure. 
  • Inspire positive changes to our product based on customer and partner feedback in partnership with engineering.
  • Collaborate with technology partners such as Lenovo, HPE, and VMware to resolve customer issues.

 

What You Will Bring

  • You are pursuing an Associate or Bachelor’s degree from an accredited college or university with a focus on Networking and Systems Administration, Computer Information Technology, Network Technologies, or a related discipline.
  • Understanding of Linux, Networking, Virtualization, and Storage technologies.
  • Excellent verbal and written communication skills.
  • Legal authorization to work in the US is required. We will not sponsor employment visas now or in the future. 

Perks You'll Enjoy 

  • Ongoing mentorship and support from your manager and team
  • Specialized onboarding through our Jumpstart Training Program to get you well-versed in all things HCI
  • The ability to earn industry certifications like CCNA, CCNP, VCA, VCP, VCTA
  • Unique teammates and a vibrant Employee Resource Group Community
  • Competitive pay, all the hardware you’ll need, and wellness days

What Our Interns Say

“I have enjoyed being pushed out of my comfort zone. My mentor has been very supportive, and it has been an enriching experience to see how my IT, customer service, and social skills have greatly improved.” - Reisha

“As an intern, I had multiple opportunities to grow. There are many success stories of new joiners that climb swiftly through the ranks by putting in the hard work that translates to career growth and happiness.” -James

The Process 

We recognize that you are pursuing multiple employment options.  Please note these important dates to factor into your decision process. 

  • Application deadline: Friday, October 4, 2024. 
  • Application Screening: We will review your application to gain insight into your unique talents and skills in relation to our opportunities.
  • First Round: Interview with one of our Talent Advisors to dive into your unique experiences and motivators.  
  • Second Round: Technical interviews with our hiring teams to showcase your skills.  Tuesday, October 22, 2024  
    • (San Jose-based positions only) Students selected for a second-round interview should expect to participate in a single interview with a hiring leader and feedback within 24 hours after the final interview. 
  • Final Decision: Offers extended! Finalists can expect offers by mid-November or earlier.

More About #LifeAtNutanix

 

The pay range for this position at commencement of employment is expected to be between USD $23 and USD $31 per hour.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

 

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

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