OEM Supervisor
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a highly organized, detail-oriented individual with experience in OEM Analyst processes and a passion for ensuring customer satisfaction? If so, join our team at Nutanix as the Worldwide OEM Analyst Supervisor and take part in strategic planning, operational efficiency improvements, and leading a team to success in a fast-paced and dynamic work environment.
About the Team
At Nutanix, you'll have the opportunity to join the WW OEM Order Management team, comprising a manager and five specialists. Located in various regions, this diverse team fosters a collaborative and supportive environment where professionals work together to achieve common goals.
You will report to the Manager, WW OEM Order Management, who leads the team with a focus on mentorship and professional development. At Nutanix, we offer a hybrid work setup, allowing employees to work both remotely and in the office. However, the expectation is to be in the office one day a week to foster collaboration and team bonding.
At Nutanix, we value work-life balance and understand the importance of personal time. Therefore, there are no significant travel requirements for this role, giving you the flexibility to focus on your work and personal commitments effectively.
Your Role
- Supervise and lead the OEM Analyst team
- Ensure timely and accurate processing of sales orders and software licensing tasks
- Serve as the primary point of contact for OEM between departments and finance
- Collaborate with peers and other departments to achieve business objectives
- Implement and update guidelines for ongoing UAT testing
- Provide training and mentoring to employees
- Maintain department procedures and assist in the implementation of a knowledge base system
- Analyze RMA requests and adhere to compliance policies
What You Will Bring
- 5+ years of OEM Analyst experience.
- International order experience/knowledge
- Knowledge of US trade regulations and OFAC regulations.
- Knowledge of SOX 404 (Sarbanes-Oxley).
- Ability to understand technical hardware and software.
- Skilled in conflict resolution.
- Excellent written and verbal communication skills.
- Proficiency in Salesforce.com and MS Office.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].