Insight Lead - Ezra

Delivery Canada
Contract Type: Full-time


Insight Lead

Who we are

Ezra delivers the highest quality professional coaching to employees using industry leading app-based technology. We redesigned coaching for the digital age with world class technology enabling quality coaching sessions, seamless user journey and regular reporting like never before.

With 50+ years’ experience delivering world class coaching in 66 countries we’re best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalised coaching.

At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our 2000+ global coaching pool. 

Now, everyone can be better with a coach. Find out more at Hello Ezra.

The Role

We know that coaching can make a difference and deliver meaningful behavioral change for participants and customers. Communicating this impact to our clients is a key part of realizing the power of coaching.


The Insight Lead will be responsible for the analysis, visualization and communication of data, both externally (to clients) and internally (to ezra colleagues). 


The role will include:

  • Develop Client Insights: review and interpretation of data back to coaches and clients.  This includes development of insights by digging in our databases and the visualization of this complex data.  Will include working directy with clients at the beginning and end of programmes to understand relevant measures of success and report against those.
  • Develop Business Insights: review and interpretation of data back to coaches and relevant internal teams – helping Ezra to mobilize data to improve all aspects of our product.
  • Innovation of insights – working to shape new, exciting approaches to data visualization, collaborating with the Ezra Assessment Lead to shape what data is collected and how it can be presented.


The Team

The Insight Lead reports to the Director of the Impact Lab.  The Impact Lab's responsibility is to measure, understand, communicate and improve the impact of the coaching interactions our clients have every day on the Ezra App.  Whether that's by providing carefully curated content, by providing world class diagnostics or insights and data to coachees and customers.   


What You’ll Do

  • Collaborate with a team of customer facing colleagues to deliver insights to a group of key client accounts 
  • Convert insights into useable marketing and sales content
  • Collaborate with the Assessment Lead to continuously improve the measurement landscape in Ezra (what we measure and how)
  • Collaborate with the coaching team to support deeper understanding of impact of coaches and coaching
  • Collaborate with Content Manager to understand impact of content on coaching
  • Work to define and deliver a Return on Investment measurement approach that accurately describes the impact of Ezra’s Coaching


Measures of success:

  • Client reporting that is value adding, clear, easy to collate and suggestive of next action
  • Return on Investment metrics that support clients to understand the impact of Ezra Coaching
  • Return on Investment metrics that support Ezra’s sales and marketing teams to illustrate the impact of Ezra Coaching
  • Improved confidence across the Ezra team in the efficacy of our product


About You

You have:

  • Significant experience in working with clients, taking data and visualizing it to support quick and accurate understanding
  • A good level of familiarity with coaching and other learning and development methodologies
  • Significant experience with creating and reporting measurement insights, specifically related to human performance in a business environment
  • Strong analytical and quantitative skills – must have both a curiosity and the skills to analyze and make meaning out of data and translate data into action
  • 4+ years of professional experience in fast-paced work environments


You are:

  • Highly organized with the ability to prioritize and make decisions with bias towards action
  • Strong influencer, able to build relationships and drive change without direct line authority
  • Strategic thinker with the ability to plan for and contribute to a roadmap of that spans years
  • Curious about competitor systems and approaches to measurement, able to benchmark against the best
  • Collaborative worker – critical for a role that sits at the very centre of the organization
  • Self starter – able to determine own work priorities in dialogue with line leader and others across the organization


What we offer

  • Salary: Depending on Experience
  • Your own world class coach
  • Regular team social events


We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves.  We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Hello Ezra is part of LHH. 

About LHH

The world of work is changing fast.

Profound changes at profound speed.

But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.


Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.


We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.


Because opportunities aren’t there to be observed.

They’re there to be taken.


This is LHH.

This is Opportunity, delivered.