Call Center & Engagement Specialist (60%)

Delivery Switzerland Zurich, Switzerland Lausanne, Switzerland Basel, Switzerland Geneva, Switzerland
Contract Type: Part-time


Description

 

Call Center & Engagement Specialist

The primary responsibility of the Call Center & Engagement Specialist is to connect candidates with LHH’s services as efficiently as possible. 

 

Reporting Relationships:

  • Reports directly to the Regional Operations Director

 

Direct Reports:

  • None

 
Major Responsibilities

  • Manage large amounts of outbound and inbound calls
  • Use knowledge of all LHH programs and features in order to present and engage candidates into the various LHH services.
  • Assigning candidates to the relevant consultant (taking on board skill set and geographic location)
  • Ensure client and customer satisfaction by providing information relevant to individual needs
  • Ability to speak to candidates at all levels and respond appropriately to various emotions that may be presented, while keeping an accurate log of data and record of conversations
  • Ability to respond tactically and convert candidates that may be less responsive to LHH services
  • Maintain acceptable levels of documentation within ORBIT/NGEN for all engagement activities while adhering to ORBIT/NGEN Guidelines.

      Perform timely follow-up to ensure different Client SLAs are met

  • Meet key KPIs aligned to revenue targets and engagement rates for the business.
  • Various administrative & business support tasks as and when required by the wider business
     

Required Experience/Characteristics

  • Previous experience in a sales or customer service environment
  • Excellent telephone manner with all levels of candidates
  • Highly proficient in written and spoken English, Swiss German & French
  • Must possess and be able to demonstrate strong influencing and closing skills
  • Outgoing personality; comfortable in meeting all types and styles of people
  • Ability to operate in a high-pressured environment where workloads may vary significantly from project to project
  • Demonstrable track record of meeting deadlines
  • Demonstrable track record of good organization skills with the ability to multitask and prioritise
  • A hunger and drive for hitting daily targets and working collaboratively as a team
  • Ability to follow a business process
  • Passionate about people and the LHH proposition
  • Passionate about candidate needs
  • Flexible and a “can do” attitude
  • Strong computer skills in MS Office software package
  • Must have access to a home office with internet service and reliable PC