Team Lead Key Account Management
Description
ABOUT THE ROLE
Join our fast-paced, dynamic and supportive Key Account Management team! As a Key Account Team Leader, you will lead a talented and driven group focused on delivering top-tier experiences to high-value customers. Enjoy working in a collaborative, high-energy environment.
YOU WILL BE RESPONSIBLE FOR:
- Effectively manage the Key Account Managers in their own team and liaise effectively with other supporting teams.
- Ensure that the team acts and takes decisions based on data and follow up on performance on a daily basis - down to campaign level and key account level.
- Ensure the delivery of excellent service to our high value players across all markets and brands and help enhance customer retention.
- Collaborate closely with Team Leads from operational departments such as RG, AML, and RFP, to ensure the best possible VIP experience across all areas
- Coach the team to ensure relationship building whilst a sales approach is maintained.
- Propose action and take responsibility for training, personal and professional development of team members and monitoring progress via 1-2-1, QA and reporting.
- Take an active part in planning and implementing department strategies to continually improve the team as well as service provided.
- Manage human resource issues such as recruitment, retention, attendance records and other matters.
- Manage team performance and KPIs in line with targets/budgets.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
Essential skills:
- At least 2 years VIP Management experience with a proven ability to manage high-profile clients, deliver personalized service, and exceed expectations in fast-paced environments.
- Highly effective in engaging with clients and team members, promoting clear communication, building strong relationships, and ensuring collaboration to meet goals and resolve issues efficiently.
- Experience in leading high-performing teams
Nice to have skills:
- Skilled in analysing data to identify patterns and trends, with the ability to develop effective solutions and address challenges..
- Strong emotional intelligence with a focus on providing personalised service.
WHO ARE WE
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- Competitive salary based on your experience.
- Well-being allowance to support your active lifestyle.
- Work from any eligible country for up to 4 weeks per year.
- Private health insurance to keep our Team Leo healthy and happy.
- Personal development plan to help you reach your goals and ambitions.
- Employee assistance program to help and guide you in challenging moments.
- Roaring discounts all over Malta island for you to explore.
- Team activities and events to have some well deserved break and a bit of fun!
- If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight!
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**