Help Centre Specialist
Description
ABOUT THE ROLE
We're looking for a passionate and driven individual to own and elevate our help center content across all brands and markets. Collaborate with diverse teams, from Operations to Marketing, and make a real impact on customer satisfaction. If you have a knack for clear communication, a passion for iGaming, and thrive in a fast-paced environment, this is your chance to shine. Bring your expertise and proactive mindset to the table and help us create the greatest gaming experience!
YOU WILL BE RESPONSIBLE FOR:
- Maintaining the help center of the Group's brands and markets, including but not limited to sections, articles and content according to Operational and business needs
- Working closely with the Operational areas of CS, RFP, RG & AML to ensure that all content related is up-to-date and meets the regulatory and business standards.
- Working closely with the Operations PM team to ensure that the setup of the new Help Center as part of the company's expansion project is completed in the respective deadlines.
- Liaise with different departments across the business such as Content, Brand teams, Commercial, Legal & Compliance and others, to ensure that all Help Centre content meets the regulatory requirements and matches the respective brand's tone of voice.
- Proactively follow up conversations around the customer experience and propose or implement improvements to existing content.
- Assist the company in achieving its goal to improve the overall content quality on its websites, including but not limited to messages displayed to the customers.
- Perform other tasks as needed with regards to mapping, documenting and updating content for the needs of Operations and internal company initiatives dedicated to improving customer experience.
- This role reports to the Ops CX Team Leader.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Minimum of three years experience within the iGaming industry. Any experience in a specialist role is a plus, but not a necessity.
- Ability to think critically and analyse information in a clear minded way.
- Excellent communication skills that allow you to present and discuss information in an efficient and effective manner
- Have excellent knowledge of all current back offices, processes and routines.
- Ability to organize and plan using time efficiently, demonstrating thoroughness and monitoring own work to ensure quality.
- Be able to problem-solve and find solutions that work to suit all departments involved.
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**
