Mid Business Application Specialist
Description
Company Overview
Location: Remote - LATAM
Position Overview
As a Business Application Specialist focused on the Atlassian ecosystem, you will be responsible for supporting, structuring, and optimizing business processes through tools such as Jira and Confluence. This role is not a Project Manager, Product Owner, or Scrum Master position. Instead, it focuses on understanding business and operational workflows, documenting processes, defining use cases, and ensuring that Atlassian tools are correctly configured and adopted to support internal teams.
Key Responsibilities
Lean Tech is a fast-growing technology organization headquartered in Medellín, Colombia, delivering enterprise-grade software and IT services across logistics, financial services, and entertainment industries. We work closely with global teams to build scalable, efficient solutions while promoting clarity, collaboration, and continuous improvement across operations.
Position Title: Business Application Specialist (Atlassian Focus)Location: Remote - LATAM
Position Overview
As a Business Application Specialist focused on the Atlassian ecosystem, you will be responsible for supporting, structuring, and optimizing business processes through tools such as Jira and Confluence. This role is not a Project Manager, Product Owner, or Scrum Master position. Instead, it focuses on understanding business and operational workflows, documenting processes, defining use cases, and ensuring that Atlassian tools are correctly configured and adopted to support internal teams.
You will work closely with operations, engineering, QA, and business stakeholders to translate process needs into well-structured application configurations, documentation, and workflows. The role requires a strong analytical mindset, attention to detail, and the ability to continuously identify opportunities for process improvement.
Key Responsibilities
- Act as the primary functional owner for Atlassian tools (Jira and Confluence) within assigned business areas
- Analyze business and operational processes and translate them into structured workflows within Jira
- Create, organize, and maintain process documentation, guidelines, and knowledge bases in Confluence
- Define business use cases, acceptance criteria, and functional scenarios to support QA and development teams
- Collaborate with stakeholders to identify process gaps, inefficiencies, and improvement opportunities
- Support requirement gathering and documentation for new features, enhancements, or process changes
- Ensure consistency, clarity, and usability of application configurations and documentation
- Assist with user enablement by defining best practices and usage guidelines for Atlassian tools
- Continuously review and improve how business processes are represented and managed within the applications
- 3+ years of experience in a Business Analyst, Business Application Specialist, or similar role
- Hands-on experience working with Atlassian tools (Jira and Confluence) in a business or operational context
- Strong understanding of business processes, workflows, and software lifecycle concepts
- Experience creating use cases, functional documentation, and process diagrams
- Ability to work closely with cross-functional teams including operations, QA, engineering, and product
- Strong analytical skills with a process-improvement mindset
- Excellent written and verbal communication skills
- Comfortable working in Agile environments and collaborating with multiple stakeholders
- Experience defining QA scenarios or supporting testing efforts through functional documentation
- Background in operational, logistics, or enterprise software environments
- Familiarity with process standardization and documentation governance practices
- Strong attention to detail and structured thinking
- Proactive approach to identifying and improving inefficient processes
- Ability to communicate clearly with both technical and non-technical stakeholders
- High sense of ownership and accountability
- Work with international teams across LATAM and the United States
- Opportunity to shape and improve internal business processes at scale
- Collaborative, fast-paced, and growth-oriented environment
- Clear career path and professional development opportunities