Audio/Visual Tech

Information Technology Tacoma, Washington


This job description identifies the major responsibilities of this position. It does not include all aspects of the position such as potential additional duties requested by supervisors/managers and the requirement for flexibility in helping others for the Company’s overall benefit.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.




Candidate shall perform administrative services in support of Radio and Display Systems (SCPT). This includes but is not limited to duties as directed by the Noncommissioned Officer in Charge (NCOIC), Radio and Display Systems.



  • Monitors ongoing operation of AV systems (ex: data walls, video teleconferencing (VTC) equipment, satellite television, terrestrial television, television displays, etc.) to ensure hardware and software are functioning and operational standards are met.
  • Monitors, reviews, and analyzes overall VTC equipment and system performance to ensure satisfactory operation.
  • Identifies and resolves AV related problems occurring within the assigned area of responsibility.
  • Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously.
  • Troubleshoots hardware, software, infrastructure, and AV problems. Identifies and determines corrective actions to be taken due to failures not covered by established procedures.
  • Participates in the resolution of very complex problems.
  • Resolves partial system failures by providing revised applications of AV system operating capabilities, working through and around the problems with reduced capacity, and readjusting the system when full operating configuration is established.
  • Promotes AV security by ensuring compliance with established security plans, policies, and standards.
  • Participates in planning, monitoring, testing, maintaining, and implementing Multimedia AV, Video VTC as well as Video Display systems.
  • Reports other VTC network or equipment problems for appropriate maintenance action by the support contractor.
  • Installs video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.
  • Resolves connectivity and interoperability conflicts between AV components.
  • Provides technical hands-on oversight with software installations, hardware configurations, and communication networking. Analyzes reliability of installed equipment and software to identify and correct problems.
  • Identifies trends in the types and frequency of errors and recommends changes to ensure optimum effectiveness is achieved.
  • Develops instructions for and leads technicians with installing, implementing, integrating, and maintaining AV systems.
  • Research functional requirements of organization and determines future needs of AV systems to ensure hardware and software are in place and functioning properly at the time of implementation.
  • Analyzes AV reports and equipment use and capabilities to identify potential problems to management.
  • Implements new systems hardware and software to support AV systems.
  • Maintains configuration oversight of the AV systems. Keeps abreast of changes in technology and applications that impact AV operation.
  • Inventories, tests and documents all AV systems and ensures obsolete equipment is properly decommissioned and disposed of.
  • Provides customer support, assistance, orientation, and prime trainer for unit’s maintenance personnel on AV systems.
  • Provides technical assistance to current and potential users so that AV systems operations have few major disruptions.
  • Proactively interacts with users to ensure proper operation of AV systems, hardware, and software. Demonstrates processes and provides orientation for new users. Consults with customers regarding potential system or program upgrades.
  • Develops and maintains a trouble resolution database. Ensures systems are used properly.
  • Delivers training course material and provides training to shop personnel. Ensures shop personnel are adequately trained and able to troubleshoot the AV systems.
  • Assists work center with Radio Frequency (RF) Transmission Systems activities.
  • Maintains Tower Climbing and Rescue certification and assists the work center with antenna/tower maintenance operations. Government will provide Tower Climbing and Rescue certification if needed.
  • Assists work center with preventive maintenance inspections (PMIs), troubleshooting open jobs/trouble tickets, and completing installs and project requirements on RF transmissions systems as necessary.


Basic Qualifications:


BS Preferred.  Experience comparable to Air Force Enlisted with a military grade of E5 - E7 has been used to meet this requirement.


Other Requirements: NA

Air Force Skill Code Conversion: 3D1X3 or 3V0X1

US Citizenship Required for this Position: Yes

Performance Location: Joint Base Lewis McChord, Washington

Relocation Assistance: No

Clearance Type: Secret

Travel Required:  Yes

Mission Essential: Yes

The candidate shall be prepared to continue providing such services, in accordance with the terms and conditions of their contracts, during periods of crisis.

Shift-Work: Yes

Some of the task activities must be performed 24 hours per day, 7 days per week, accordingly, shift work for those contractor employees performing these services is normal.

Overtime: Yes

Overtime may be required for exercises or contingencies

GSI Service Group Inc. is an equal opportunity and affirmative action employer that consciously builds inclusive teams and is proud to support a diverse environment that considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.