Manager, Strategic Operations

Remote, United States  | Corporate Operations


Position at GoHealth Urgent Care

Manager, Strategic Operations   
GoHealth is transforming healthcare through an innovative model with a deep patient and consumer focus, data-driven operations and cutting-edge technology. GoHealth’s Urgent Care network is one of the fastest growing urgent care companies in the country with ~250 locations across New York, Connecticut, Delaware, Missouri, Oklahoma, NW Arkansas, Oregon, Washington, Michigan, North Carolina, Texas and California, and additional sites under contract over the next 12 months.  Furthermore, we are building two additional services lines in multiple markets: primary care and behavioral health, specifically the Collaborative Care model.     
With a strong emphasis on the customer experience, GoHealth uses business intelligence solutions to make informed, data-driven decisions. Innovative and award-winning clinic design, mobile first designs and check-in solutions lead to improved patient experiences, as well as operational efficiencies. GoHealth has a unique partnership model and a performance driven marketing strategy that focuses on the communities it serves and enhances brand awareness, fueling growth for the organization in existing and future markets.     
The GoHealth joint venture model has proven to be extremely effective and competitively differentiating. Prominent co-branding with its large, integrated health system partners and deep IT integration have led to increased volume and financial results, as well as improved clinical quality. GoHealth unique health system collaboration model has given its patients greater access to the entire healthcare continuum through same day or next day referrals to primary care physicians, specialists, and other ancillary services. 

TPG Growth, one of the world’s leading investment funds, invested in GoHealth Urgent Care in 2014 to help launch the new urgent care brand and its national growth plan. TPG Growth is the middle market and growth equity investment platform of TPG, the world’s largest private equity firm with over $100 billion of assets under management.    

Position Description:

The Manager of Strategic Operations will work directly with the VP, Strategic Operations across the organization to advance strategic initiatives with our health system partners and support business growth. They will have an opportunity to have meaningful impact on the internal and front line operations of the organization.

  • Work with VP, Strategic Operations and Regional Presidents to articulate market volume driving strategies, operational improvement plans, P&L related topics.
  • Work with service line leaders to build out business case for expansion of Primary Care and Behavioral Health. This includes working with market leaders to understand needs of each community, identify the demand new service lines, and develop a plan for expansion.
  • Support the preparation and the execution of all health system quarterly Board Meetings and health system “pitch decks” as we pitch new service lines and services
  • Work with Regional Presidents to standardize the board prep process across the enterprise

  • 2+ years of management consulting required, working directly with healthcare clients in a growth phase preferred
  • 2+ years working in a healthcare operation environment preferred.
  • Ability to bootstrap nascent initiatives & own complex projects end-to-end
  • Ability to juggle competing priorities in high growth environment
  • Strong project management and negotiations skills.
  • Experience and skills in presenting and negotiating with executive leadership.
  • Champion problem solver without hesitancy to roll up their sleeves
  • History of building scalable processes, and translating strategic plans into action
  • A willingness to learn on the job and take on tasks as needed
  • Excellent communication skills, both verbal and written
  • Ability to create strong narratives and articulate these narratives through Microsoft PowerPoint
  • Strong ability to complete analyses in Excel, based on large data sources