• Participate in strategic and operational planning related to Memorial Hermann-GoHealth Urgent Care Network.
• Assist Memorial Hermann-GoHealth Network in maintaining an effective and efficient network, including performing services in accordance with the budget of the Memorial Hermann-GoHealth Network.
• Represent the Memorial Hermann-GoHealth Network in community activities.
• Liaise with Memorial Hermann ED Departments, Specialists and Primary Care Physicians to ensure proper referral channels.
• Develop relationships with local providers and service agencies to improve bi-directional patient flow. This will include Memorial Hermann -employed, as well as private practice physicians, and other sources of patient referrals as well as follow-up opportunities, such as nursing homes, community agencies, etc. 
  • Use these relationships to build new programs which support outside entities in their care missions, as well as driving new business to the Memorial Hermann-GoHealth network.
• Collaborate with the Health System CMO and Memorial Hermann-GoHealth leadership to address site-specific issues with both targeted and generalized measures to improve performance.

Clinical

• Provide direct patient care as a scheduled provider for the requisite number of hours per pay period as stipulated by leadership.
• Work directly with Associate Medical Director(s), if applicable, and/or Advance Practice Lead(s) to ensure that all centers are appropriately staffed, in line with staffing model and needs of community.
• Define and coordinate clinical scheduling, leave for medical staff, continuing professional education, in-service training, and appropriate coding of medical records.
• Be a resource for covering sick-out calls both locally and across the market. 
• Respond to volume surges and other unforeseen circumstances to preserve the patient experience and prevent patient reneging. 
• Responds to needs and directs clinical staff during environmental and other unforeseen emergency events. 

Quality 

• Responsible for the appropriateness, timeliness and effectiveness of all educational initiatives relating to the Memorial Hermann-GoHealth Network. 
  • Present patient education content at targeted community based forums  
  • Evaluate and maintain staff competencies through quality and PI Reviews as well as ongoing education as needed. 
  • Explore opportunities for the Memorial Hermann-GoHealth Network to participate in clinical trials/research studies.
  • Provide resident teaching as requested.
  • Adherence to system Performance standards
  • Financial and Budgetary Performance
  • Standard operating procedures
  • Implementation of technologies and new equipment, coupled with training in those resources
  • Directs and collaborates with Associate Medical Director(s), if applicable, and/or Advance Practitioner lead(s) in chart audits for clinical KPI monitoring at the center, organizational, and individual level.
  • Ensure that escalation protocols are being followed appropriately. 
  • Helps to develop, implement and periodically review clinical policies and procedures of the organization, as well as performance standards for providers that guide and support the provision of services to maintain and improve the quality of patient care and the proper functioning of the clinics. 

Leadership 

• Assists in recruitment, provider qualification and training, maintenance of competencies, proficiency testing, and regulatory compliance.
• Evaluates and remediates providers in collaboration with HR and their policies on employee assessment and discipline. 

Administrative 

• Cooperate with surveys and inspections related to the Memorial Hermann-GoHealth Network and in the implementation of any corrections or recommendations.
  • Ensure proper designees are notified of all announced and unannounced surveys and inspections of the Memorial Hermann-GoHealth Network and of all preliminary and final reports and findings resulting from such surveys and inspections and implementing of any corrections or recommendations.
• Analyzes needs for higher or lower staffing tied to volume targets, and monitors NPS scores and complaints to identify positive and negative trends needing intervention.  
• Participates with formal and ad hoc groups within GoHealth and the network Healthcare Partner as needed. 
• Cooperate in the planning, investigation and installation of devices, equipment and systems, to be leased, purchased or otherwise acquired by the Memorial Hermann–GoHealth Network for use by the Program.  Advise Memorial Hermann–GoHealth Network with respect to the selection of additional or replacement equipment required.   
• Inspect and evaluate the equipment to determine and communicate whether it is being maintained in a safe condition and being utilized in a safe and efficient manner.  Ensure all repairs are made. 
• Make periodic reports to the Memorial Hermann–GoHealth Network's medical board, corporate board or other oversight body regarding the Program's budget, quality of care, installation of devices or equipment and such other matters related to the Program as may be requested from time to time.  
• Actively participate with Administration and the various Departments regarding:  
  • Long range planning
  • Budget planning and projection 
  • Provider Recruitment 
  • Partner and System in strategic planning 

Teaching 

• Mentors new and existing employees in important aspects of care include EMR functionality, equipment use, clinical care and organizational imperatives.
  • Formal logged time spent in each assigned clinic will insure that this task is regularly accomplished