Microsoft 365 Systems Engineer
Description
JOB SUMMARY
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.
As an Microsoft 365 Systems Engineer, you will be responsible for the planning, implementing, and operating Microsoft 365 technology for center facilities and corporate systems. This includes Microsoft 365 services such as Entra ID, Exchange, SharePoint, OneDrive, Teams, Intune, and Purview. The Microsoft 365 Systems Engineer will be a key player in establishing long-term goals related to patient experience, provider throughput, and evolving technology. This position requires two years of Microsoft 365 Systems Engineering and experience in an environment dependent on technology for business continuity.
You will analyze the needs of functional departments and establish priorities for delivery of solutions, provide technical support for cloud-based systems and software, and develop new and modify the company's information processing systems. This will be a challenging position working in a fast-paced environment focused on agile and rapid deployment.
JOB REQUIREMENTS
Education
Associate's degree or equivalent required
Bachelor's degree preferred
Work Experience
2 years required
5 years preferred
Required Licenses/Certifications
Microsoft 365 Certified: Administrator Expert (MS-102) preferred
Microsoft 365 Certified: Fundamentals (MS-900) preferred
Additional Knowledge, Skills and Abilities Required
• Subject matter expert in the Microsoft 365 ecosystem.
• Experience developing, implementing, and maintaining Microsoft 365 services such as Entra ID, Exchange, SharePoint, OneDrive, Teams, Intune, Purview.
• Experience with Entra ID, user and application provisioning, licensing, conditional access, dynamic groups, AD Connect and Cloud Sync.
• Experience with Exchange Online, email encryption, email protection, DKIM, DMARC, SPF, retention and transport rules.
• Experience with SharePoint Online, modern site templates, site customizations.
• Experience with Microsoft Teams, Teams PBX, meeting room equipment.
• Experience with Microsoft Intune, mobile device management (MDM), mobile application management (MAM), AutoPilot, application packaging and policy management.
• Experience with Purview, data loss protection rules, data classification methods.
• Ability to deliver complex IT projects on time and within budget.
• Ability to learn new technologies, train others, and create documentation.
• Lead initiatives for designing and implementing new applications and services.
Additional Knowledge, Skills, and Abilities Preferred
• Experience with ProofPoint Email Protection.
• Experience with VDI solutions (Azure Virtual Desktop or Windows 365).
• Experience with PowerShell or other scripting languages.
• Experience with Microsoft Defender, ATP, Cloud apps, Endpoint.
• Familiarity with Identity Management (Okta, One Log In).
• Familiarity with Active Directory and on-premise solutions (Group Policy, Certificates and Domain Trusts).
• Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, JACHO, etc.)
ESSENTIAL FUNCTIONS
Design, build, manage, maintain, and document Company applications, systems, and services. This will include a mixture of engineering, cloud architectural design, security, cloud networking and administration. Proactively ensure the highest levels of systems and infrastructure availability. Maintain Company applications, systems, and services within Microsoft 365, including Entra ID, Exchange, SharePoint, OneDrive, Teams, Intune, Purview, and various other applications, systems, and services.
Troubleshoot technology problems reported by users and/or other departments within the Company. Provide subject matter expertise to help provide solutions to issues reported. Be an escalation point for 2nd and 3rd level support , providing technical guidance and documentation. Provide rotational after-hours and weekend escalation support for issues requiring immediate resolution.
Work effectively with cross-functional teams from IT, Enterprise IT Engineering, Cyberdefense, and other business functions, including senior leadership team within and outside of your department and function. Collaborate with people from many different disciplines with varying degrees of technical experience. Understand business needs, develop functional specifications, technical designs and/or workflow requirements. Identify needed resources for projects, define and assign major project roles. Track project tasks and provide time and completion estimates to Project Managers. Complete projects on time and within budget. Communicate project risks with Project Managers and Stakeholders.
Participate in system selections for enhancing patient care via new technologies. Manage and maintain vendor relationships to stay up to date on emerging technologies and advancement in existing systems. Develop proposals to optimize existing and introduce emerging technologies in support of increasing operational requirement and failover capabilities of IT systems in a healthcare setting. Take responsibility for results, including costs, and methods. Deliver complex projects on time and within budget.
Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required to healthcare facilities, corporate headquarters, and other events.
Follow best practices in security, availability, and recoverability when designing and building new systems and services. Review and revise production systems and services for technical, security, and efficiency improvements. Create and audit backups and disaster recovery plans to ensure high-availability and recovery.
Responsible for performing security checks, identifying risks, and remediating system vulnerability, including implementation and monitoring policies and controls to ensure comprehensive (cloud and on-prem) security, legal and regulatory compliance. Work with governance and compliance teams, and both internal and external auditors to ensure compliance with regulations and security best practices.
Provide peer leadership to Enterprise IT Engineering team. Document workflows and develop Standard Operating Procedures (SOP). Work collaboratively with peers to enhance system and service efficiency and reduce technical debt.
All other duties as assigned.