Lead Training and Development Specialist - Rev Cycle

Atlanta, Georgia  | Billing


Position at GoHealth Urgent Care

GoHealth Urgent Care partners with healthcare systems across the country to provide unparalleled experiences for our customers, employees, partners, and community. We live our values of innovation, collaboration, diversity/inclusion, courage/integrity, and accountability. We believe in promoting from within and the value of each team member. Check us out as we are growing and in need of professionals whose mission and values coincide with GoHealth!


The Revenue Cycle Lead Training and Development Specialist will ensure all team members are adequately trained on the PMS Systems and are able to successfully pass required assessments.



  • Bachelor’s Degree or equivalent experience with 2 or more years of experience, required. 

Work Experience

  • 3 years of healthcare experience related to PB Epic Application. -Required 
  • 3 years of experience with using Microsoft Office products.- Required.
  • Knowledge of adult learning theories and the basics of instruction design.-Required.

Required Licenses/Certifications

  • PB Epic Certification preferred

Essential Functions:

  • Work with partners to learn and develop training content and serve as the Subject Matter Expert (SME) for questions surrounding the application
  • Develop internal guidelines and procedures that will allow for consistent development and updates of training materials 
  • Develop training aids such as manuals and handbooks Train employees who will require access to Epic systems
  • Map out training plans for individual team members
  • Communicate workflow changes due to system updates
  • Update existing policies and procedures, as needed
  • Responsible for building, testing, and maintaining all content within Epic Revenue Cycle training environment 
  • Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching 
  • Coordinates with management team members to determine training needs and schedule training sessions for new team members and existing team members
  • Organize, develop, or source training programs to meet the specific training needs of the end-user 
  • Evaluate team member performance and response to training and report back to team member’s manager or direct report
  • Manage and maintain in-house training facilities and equipment.
  • Attend team meetings to discuss team and project-related activities, work tasks, and issues
  • Work with the Managers/Team Leads in relaying positive change management to users
  • Identify internal and external training programs to address competency gaps
  • Design and apply assessment tools to measure training effectiveness
  • Assess training needs for new and existing team members

Additional Knowledge, Skills, and Abilities Preferred: 

  • Proficient with Microsoft Word, Excel, and PowerPoint.
  • Professional Billing Epic and eClincial works trainer. 
  • Strong written and verbal communication skills. 
  • Attention to detail. 
  • Proficient in Word, Excel, and PowerPoint, 
  • Integrity, discretion, and respect for confidentiality and privacy. 
  • Ability to prioritize and work under pressure. 

Required knowledge, skills, and ability:

Customer service skills:

  • Ability to represent the Department in a professional manner when interacting with patients, guests,  physicians and their staff
  • Ability to follow through with customers

Communication Skills:

  • Ability to communicate effectively to patients, centers, and staff regarding departmental policy

Keyboard skills:

  •  Ability to type proficiently


  • Ability to function effectively as an extension of the Center
  • Be flexible and open-minded in thought processes
  • Maintain focus under pressure
  • Share relevant information with other team members

All other duties as assigned.

Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management
reserves the right to revise this position description at any time