Medical Assistant Training Coach

Chesterfield, Missouri Manchester, Missouri Ellisville, Missouri Washington, Missouri Eureka, Missouri Union, Missouri  | Center Operations


Position at Mercy | GoHealth Urgent Care

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The Medical Assistant Training Coach role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Medical Assistant Training Coach uses a competency-based model to foster growth learning and
enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Medical Assistant Training Coach will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. 

Job Requirements


• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within
the last 3 years preferred
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not
obtained upon hire required
• High school diploma or equivalent required

Work Experience

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or
• 2+ years of experience within the last 3 years under a licensed healthcare supervisor in
lieu of a Medical Assistant program preferred.
• Training or related experience required
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred.


One of the following certifications and an active Basic Life Support (BLS) certification is required by your hire date:
▪ ARMA- American Registry of Medical Assistants
▪ CCMA- Certified Clinical Medical Assistant (verified through NHA, National
Healthcareer Association)
▪ CMA- Certified Medical Assistant (verified through AAMA, American Association of
Medical Assistant)
▪ RMA- Registered Medical Assistant (verified through AMT, American Medical
Technologists or AAH, American Allied Health)
▪ NCMA- National Certified Medical Assistant (verified through NCCT, National Center
for Competency Testing)
▪ NRCMA – Nationally Registered Certified Medical Assistant (verified through the
National Association for Health Professionals)
Or the following certifications are excepted at the time of hire:
▪ Graduate of an Accredited School of Nursing or LPN or RN
Updated 7.3.2023 2
▪ EMT – Emergency Medical Technician (verified through the National Registry of
Emergency Medical Technicians)
▪ CNA - Certified Nursing Assistant

Additional Knowledge, Skills and Abilities Required

• Proficient use and understanding of medical terminology
• Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
• Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent organizational skills
Core Competencies:
• Collaboration: Takes ownership for collectively establishing productive partnerships and
relationships and seek to gain joint understanding of priorities and objectives so that the
greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles
and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Foster’s diversity and inclusion, to be able to better understand
team members, our customers, and partners. Engages the strengths and talents of each
GoHealth team member, creating an environment of involvement, respect, and
connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards;
demonstrates pride and personal interest in our patients, partners, and fellow team
members, deeply engaging in the business. Makes decisions, with a focus on doing the
right thing; treats team members, our customers, partners and vendors with dignity,
consideration, open-mindedness, and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things
done. Actively accepts responsibility for diverse roles, obligations and actions that
positively influence patient and customer outcomes, our partnerships, and the
healthcare needs of our communities.