Leave Management Specialist

Atlanta, Georgia  | Human Resources (People Team)


Position at GoHealth Urgent Care

*This is a hybrid role in the Atlanta area.



At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The Leave Management Specialist provides support to team members throughout the organization providing LOA program administration and analysis support for the organization. This role will be responsible for providing LOA administration, ADA Accommodation administration, worker’s compensation administration, etc.
Bachelor’s Degree in Human Resources Management, Business Administration or a related field or  
High School Diploma or equivalent required.
Work Experience
3+ years of leave of absence or other human resources experience required.  
Leave management experience in multi-state analysis required. 
Experience using Microsoft Word and Excel required.
Experience in managing and implementing projects and strategic change initiatives preferred. 
Benefits experience preferred.
Required Licenses/Certifications
CCP, PHR or SPHR preferred.
FMLA Specialist Certification preferred.  
Additional Knowledge, Skills and Abilities Required
Must be organized and able to prioritize competing priorities.
Core Competencies:  
Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.  
DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change.
FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
INTERPERSONAL – Develops and maintains excellent working relationships within HR and other business departments.
BUILDING RAPPORT - Exercises skill and diplomacy to establish HR as a trusted, credible business partner; creates buy-in with customers.
ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above (i.e., familiar with state/local laws that govern employment and can translate those into providing advice.)
WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
CUSTOMER SERVICE – Demonstrates a results oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project oriented activities.
RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.
Additional Knowledge, Skills, and Abilities Preferred HR information systems/database experience.  Power Point experience.  
•    Effectively support all LOA administration cases to include general administration and compliance with Federal, State and local regulations related to leaves including FMLA, state leave and wage entitlements, USERRA, ADA/ADAAA, as well as any company specific leave programs.
•    Maintain accurate records and documentation related to leave of absences, ADA Accommodations, and Worker’s compensation claims including leave requests, approvals, PTO payments, and return-to-work documentation.
•    Collaborate with People Business Partners and leadership to ensure smooth leave management.
•    Serve as a point of contact for employees seeking information or assistance regarding their FMLA rights.
•    Address employee concerns, resolve conflicts, and provide guidance throughout the leave process.
•    Accurate completion of leave of absence, disability, and worker’s compensation forms.
•    Engage with team members in the interactive process in partnership with the manager and accurately document the decisions concerning reasonable accommodations.
•    Assists with the development and implementation of company policies and procedures related to leave of absence, ADA accommodations and worker’s compensation.
•    Maintain up-to-date knowledge of state and federal leave laws and ADA Accommodations regulations and ensuring the organization's practices remain compliant. Conducting regular audits to monitor adherence to policies and identifying areas for improvement.
•    Conduct training sessions to educate team members and managers about their rights and responsibilities under the leave of absence policy including eligibility requirements, leave duration, documentation processes, and any other relevant details.
•    Projects: Assist the HR team with projects via planning, project management, data gathering and analysis.
•    Partnerships: Establishes productive relationships and rapport with customers to gain joint understanding of business goals, strengths, and opportunities providing timely follow up on issues/concerns. This includes being there to listen.
•    Field Support: Supports and assists with implementation of People Team initiatives to enhance successful rollout and acceptance throughout the organization. Alerts Manager on high-risk situations that may have an impact on the organization. Provide support for People Team initiatives to assure the successful rollout and acceptance of initiatives, policies, and programs throughout the organization. 
•    Assists People Team with special projects including spreadsheets for tracking.  Special projects include any Compliance related projects or employee engagement projects.
•       All other duties as assigned.
Note:  this job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time.