Training Coach (MA)

Berlin, Connecticut  | Clinical Education & Training


Position at Hartford Healthcare | GoHealth Urgent Care

This role is .5 Training Coach & .5 MA.
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The Training Coach – MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience.  The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach - MA uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences.  The Training Coach – MA will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication  


  • High School Diploma or GED, required
  • Graduate of a Medical Assistant program preferred
  • CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire 
  • 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
Work Experience:
  • Medical Assistant experience preferred for a Graduate of a Medical Assistant program or
  • 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
  • Training or related experience required
  • Experience using Electronic Health Record (EHR)
  • Urgent care experience preferred. 


One of the following certifications is required (or must obtain within 15 months of hire)
  • CCMA - Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) 
  • CMA - Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants)
  • RMA - Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
  • NCMA - National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
  • NRCMA - Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) 
Or the following certifications are accepted at the time of hire:
  • Graduate of an Accredited School of Nursing or LPN or RN
  • EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) 
  • CNA - Certified Nursing Assistant

Basic Life Support (BLS) required or must be obtained within 30 days of hire
Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within 15 months of hire.

Additional Knowledge, Skills and Abilities Required:
  •  Proficient use and understanding of medical terminology
  •  Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
  •  Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
  •  Excellent verbal and written communication skills
  •  Excellent presentation skills
  •  Excellent organizational skills