Manager, National Provider Learning
Description
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The Learning Manager has the responsibility to facilitate the education program for the providers working in GoHealth Urgent Care centers. All provider training and education is directed and approved by GoHealth’s health system partners and may include the development of customized and relevant course materials.
Job Requirements | |
Education | § Master’s or Doctoral degree in Healthcare (MSN, DNP, MD, DO) required |
Work Experience | § 2+ years of experience in medical setting required working as a healthcare provider, preferably in the urgent care setting required § 1+ year experience in developing and delivering professional training and education in a medical setting preferred § Proven experience and knowledge of training processes, facilitation and procedures. § Proficiency in the use of MS Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and working with LMS technology systems and platforms. |
Required Licenses/Certifications | § |
Additional Knowledge, Skills and Abilities Required | Core Competencies: · Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. · Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. · Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. · Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. · Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. (Prioritized) Functional Competencies: to be selected and prioritized by the hiring manager for each position ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. INTERPERSONAL – Develops and maintains excellent working relationships within People and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior. BUILDING RAPPORT - Exercises skill and diplomacy to establish People as a trusted, credible business partner; creates buy-in with customers. PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office, PowerPoint, the internet and high computer aptitude, including training/education system management. WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. CUSTOMER SERVICE – Demonstrates a results oriented focus for delivering appropriate services in an accurate, complete, and timely fashion. TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project oriented activities. RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with team members at all levels of the organization to promote team member satisfaction. Projects excellent customer relations in all interactions. |
Additional Knowledge, Skills, and Abilities Preferred | § § |
Essential Functions Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. |
· Facilitate and lead a multifaceted, multimodal, comprehensive educational courses and programs specifically tailored to provide customized and relevant training to providers working in GoHealth Urgent Care centers as directed and approved by GoHealth’s health system joint venture partners. · Implement educational delivery plans in partnership with the Clinical Steering Committee (CSC) and as directed and approved by GoHealth’s health system joint venture partners. · Partner closely with operations team and clinical leadership in each market to ensure operational efficiency and clinical quality and safety in GoHealth sites. · Coordinate provider training involved in new business development initiatives or market wide operational projects as directed and approved by GoHealth’s health system joint venture partners. · Work with CSC to develop, standardize and optimize clinical training across markets and as directed and approved by GoHealth’s health system joint venture partners. · Facilitate and support GoHealth University Clinical Initiatives and Programs, including: o Interactive Online Modules: Using our current LMS (Litmos), create and deliver customized content specifically relevant to the clinical environment in the UC centers as directed and approved by GHUC’s health system joint venture partners. o Patient Experience Coaching Labs: Create coaching labs to be administered to clinicians with opportunities for improving NPS with a focus on effective and efficient interpersonal communication and behaviors as directed and approved by GoHealth’s health system joint venture partners. o Regional Skills Labs: Facilitate the dissemination of knowledge and delivery of essential kinesthetic/psychomotor skills tests (e.g. splinting, suturing) that require hands-on training, to be delivered on a periodic basis in different markets as directed and approved by GoHealth’s health system joint venture partners and in partnership with each market’s clinical leadership team. o Jump Start Program: At the direction and oversight of GHUC’s health system partners, design and administer dedicated training programs preparing newly graduated APPs for our specific clinical environment with course materials approved by GHUC’s health system joint venture partners. · Facilitate and coordinate the internal network of clinical trainers in each health system to provide additional training services as directed and approved by GHUC’s health system joint venture partners.
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time. |