Description

• Engagement and Retention: 
• Support employee engagement programs that drive a positive workplace culture, improve morale, and reduce turnover.
• Ensure execution of recognition programs that align with company values and objectives.
• Support our semi-annual team member engagement survey program and provide additional feedback sessions to assess employee satisfaction, partner with support team leadership to recommend, facilitate the creation of and support action plans based on the survey findings.
• Data and Analytics: 
• Utilize data analytics to identify talent trends, gaps, and opportunities, and develop action plans to address them.
• Leverage HR/People data and analytics to drive insights, support decision-making, and measure the effectiveness of talent programs and initiatives.
• Prepare and present regular reports on key HR/People metrics, including turnover rates, employee engagement scores, and performance management outcomes.
• Talent Management: 
• Implement talent management strategies, including career development programs and performance management processes for support teams.
• Lead full cycle performance management for assigned markets.
• Lead succession planning and high-potential identification programs to continue a strong tradition of internal leadership development and ensure a robust internal leadership pipeline.
• Utilize expert facilitation knowledge and skills in facilitating leadership and professional development programs for frontline to senior levels across the organization. 
• Act as a coach providing coaching and mentoring to junior – senior level leaders in assigned markets. 
• Team Member Relations: 
• Collaborate with Team Member Relations Team to address employee concerns, support disciplinary actions, and ensure consistent application of policies.
• Create and maintain a positive team member relations environment by promoting open communication, trust, and mutual respect among team members.
• Learning and Development: 
• Deliver training and development initiatives that enhance employee skills and promote career growth.
• Deliver training programs that support organizational effectiveness goals, such as leadership development, team-building, and communication skills.
• Evaluate the impact of learning initiatives and adjust strategies to ensure they meet organizational needs.
• Organizational Development: 
• Partner with operations to support the design, development, and delivery of organizational development programs that improve the team’s talent capabilities and support the achievement of business goals.
• Support the implementation of organization design frameworks, including job architecture, reporting structures, and role clarity, to support growth and scalability.
• Partner with leaders to analyze and redefine roles, responsibilities, and workflows to optimize team performance and productivity.

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 5+ years of experience in HR/People roles with a focus on talent management, employee relations, or a related field.
• Proven experience in implementing and supporting talent management and employee engagement programs.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong analytical skills with the ability to use data to drive decisions and measure success.
• Ability to work effectively in a fast-paced, dynamic environment with multiple stakeholders.
• Strong understanding of employee relations practices, employment laws, and regulations