On-Site Manager
Description
Locations: Washington, Eureka, Union
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The On-Site Manager is responsible for managing and ensuring the successful administrative, financial, and operational aspects of three to four urgent cares through
- Delivering a patient-centered experience that drives consumer loyalty
- Creating an environment where staff are engaged in the success of a facility
Essential Functions/Responsibilities People Management
- Oversee approximately 40 employees with P&L responsibility
- Monitor NPS scores and put in place measures to address patient satisfaction issues
- Be accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
- Monitor patient flow, and managing ongoing front and back-office operations closely
- Supervise coach, evaluate, and mentor employees; conduct performance review
- Collaborate with HR team in developing and issuing performance reviews and terminating employees
- Hold staff meeting and training sessions Maintain patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
- Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
- Reconcile daily payment collections
- Ensure staff is working productively and professionally throughout all working hours
- Maintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate; facilitate the deployment of new testing technologies through in-servicing staff
- Coordinate with key vendors/departments including radiology and external call centers
- Perform HIPPA walk-throughs and inspections
- Manage processes with external vendors including supply distributors and call centers
- Travel between assigned centers as needed
Qualifications:
- High School Diploma or equivalent required
- Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
- 3-5years of progressive experience in a medical office environment required;
- Supervisor or management experience preferred
- Knowledge of medical insurance plans including managed care plans
- Ability to work independently, accurately, and efficiently
- Ability to collaborate with others, delegate tasks, work as part of a team and communicate strongly with management
- Comfortable with constructive confrontation and counseling management
- Strong decision-making, problem-solving, and communication skills
- Valid State Driver’s License Required
Benefits
Comprehensive Medical, Dental and Vision Insurance
Disability Insurance
Life Insurance
401K
Flexible Schedules
Paid Time Off
Paid Training
Disability Insurance
Life Insurance
401K
Flexible Schedules
Paid Time Off
Paid Training