Learning Administrative Coordinator
Description
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The People Talent and Learning Coordinator collaborates within the People team and other departments throughout the organization providing a customer focused and effective People support service to the organization to achieve company goals and objectives. This position provides support to the People- Talent and Learning team that includes coordination and project management of various business partner support provided to the market operations, compliance and learning and development work initiatives implemented across the organization.
Education
- High School Diploma, required
- Bachelor’s Degree, business administration, human resources or related field preferred
Work Experience
- 1 year of administrative assistance experience required.
Additional Knowledge, Skills and Abilities Required
- Strong proficiency in Microsoft Office: PowerPoint, Word, Excel, etc.
- Advance Excel (pivot tables, formulas, macros, and data analysis)
- Strong attention to detail and accuracy
- Strong verbal and written communication skills.
- Ability to prioritize and maintain balance among multiple requests.
- Able to work on multiple projects simultaneously with ability to effectively prioritize and execute tasks in a fast-paced environment
- Creative aptitude and problem-solving skills
Additional Knowledge, Skills and Abilities Preferred
- Experience using database management tools and online platforms.
- Experience using Share Point.
Essential Functions:
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
- Assist in managing learning projects across multiple markets via planning and project management.
- Provide daily communication (verbal and written) with all internal stakeholders to ensure deadlines are met.
- Manage and organize data and documents in electronic folders and project files on the network.
- Assist in structuring data capture methods and perform data collection and analysis for various learning projects.
- Support the Talent and Learning Team database management needs using database management tools and platforms.
- Partner with Learning Management System (LMS) administrator in optimizing LMS reporting, data management and handling of learning materials.
- Partner with Field Educators in all markets and assist in coordination of training related projects in each market.
- Organizes and assists in developing learning manuals, trainer guides and training evaluation procedures.
- Develop and manage consistent tracking mechanism for all learning courses/events in a central database.
Core Competencies:
- Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
- Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
- Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
- Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
- Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
All other duties as assigned.
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.