Sr. Salesforce Applications and Solutions Manager - Gigamon HQ - Hybrid
Description
- Drive solutions around Salesforce Marketing Cloud, Sales Cloud, Experience Cloud, and CPQ best practices. Partner with business stakeholders to understand drivers for change, develop requirements, and communicate progress and final products.
- Align stakeholders on and execute the CRM technology and tools roadmap.
- Serve as a key partner and Salesforce implementation expert for the Operations team.
- Collaborate with external Salesforce implementation teams by delivering requirements, conducting UAT, and rolling out new technology and enhancements.
- Be the expert on Gigamon’s GTM process, Salesforce customization, other Sales tools, and the intersection between them.
- Develop and maintain Salesforce reporting best practices and reporting templates.
- Coordinate prioritizing and delivering Salesforce implementations for marketing, sales, and services organizations.
- Partner with the Operations team to support end-user training and communications.
- 8-10 years of experience in the Salesforce CRM domain supporting Sales, Subscription Renewals, Community, and/or Revenue Operations.
- Must have hands-on experience and be skilled and knowledgeable in Salesforce.com Sales Cloud and CPQ functional design and best practices. Sales Cloud/Salesforce CPQ Administrator Certification preferred.
- Experience and track record of successfully identifying and eliminating root cause issues and implementing future-proofing solutions backed by thorough analysis.
- Strong written and verbal communication skills. Ability to identify and articulate business needs and translate them into compelling solutions.
- Experience in collaborating with and influencing multiple stakeholders to make sound business decisions. Comfortable voicing opinions and observations to provide thought leadership to key stakeholders.
- Big picture approach in solutions and attention to detail in execution.
- Excellent project management skills. Ability to drive for progress and results.
- Self-motivator with a strong work ethic and the ability to multitask.
- Appreciates the finer points of understanding, designing, and operating through the lens of interconnected systems while valuing end-user simplicity.
- Proficiency in Apex, Visualforce, and Lightning Web Components for Salesforce development.
- Knowledge of data migration tools and techniques, including Data Loader and ETL processes.
- Familiarity with CI/CD tools and processes for Salesforce, such as Jenkins, Git, and Salesforce DX.
- Understanding of REST and SOAP APIs for integrating Salesforce with other systems.
- Experience with Agile methodologies and tools like Jira or Trello.
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law. Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).
