Lead Instructional Designer
Description
- Lead the design, development, and implementation of technical eLearning programs, including eLearning modules, instructor-led training (ILT), virtual instructor-led training (vILT), and blended learning solutions for internal employees, partners, and customers.
- Collaborate with SMEs and stakeholders to identify training needs, define learning objectives, and translate complex technical content into digestible learning experiences.
- Develop engaging multimedia content, including videos, simulations, assessments, and interactive exercises, using eLearning development tools like Articulate Storyline, Adobe Captivate, and Lectora.
- Apply instructional design methodologies (e.g., ADDIE, SAM) and adult learning principles to ensure effective knowledge transfer.
- Maintain and enhance an eLearning content strategy aligned with Gigamon’s overall training goals.
- Ensure accessibility and usability best practices are met across all learning content.
- Create and maintain high-quality technical documentation, including user guides, installation manuals, and online help, ensuring clarity and accuracy.
- Work closely with engineering, product management, and customer support teams to document new product features, workflows, and best practices.
- Incorporate feedback from internal teams and customers to continually refine and improve documentation.
- Manage the lifecycle of training and documentation projects, ensuring timely delivery of high-quality content.
- Lead and mentor a team of instructional designers, eLearning developers, and multimedia specialists.
- Provide leadership and guidance in the creation of technical training content, ensuring high-quality, on-time delivery.
- Ensure effective resource allocation and team collaboration across projects to meet deadlines and deliverables.
- Create detailed project plans, timelines, and milestones, ensuring the successful delivery of eLearning content.
- Work cross-functionally with product teams, support engineers, and marketing teams to align training materials with product releases and customer needs.
- Collect and analyze feedback from learners and stakeholders to continuously improve training programs and documentation.
- Bachelor’s degree in Instructional Design, Education, Computer Science, or a related field (Master’s preferred).
- 10+ years of experience in instructional design and technical writing, with a focus on technical training for software products or IT solutions.
- Strong understanding of adult learning principles, instructional design methodologies, and technical writing best practices.
- Proficiency in eLearning development tools (Articulate Storyline, Adobe Captivate, Lectora).
- Familiarity with networking, cybersecurity, or IT infrastructure products and ability to quickly grasp technical concepts.
- Excellent written and verbal communication skills, with the ability to translate technical jargon into user-friendly content.
- Strong organizational skills with the ability to manage multiple projects and prioritize effectively.
- Preferred Qualifications
- Experience with Gigamon’s product suite or similar networking/security solutions.
- Knowledge of Agile methodologies for project management.
- Exposure to emerging learning technologies such as AI-driven content development, AR/VR, or gamification.
- Experience with graphic design and multimedia software (e.g., Adobe Creative Suite).
- Certification in Instructional Design or Technical Writing.
As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.
The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).
