Community Sales Manager

Sales San Jose, California



  • Responsible for the conversion of prospects to customers, generating referrals, and building strategic customer and realtor relationships to maximize revenue for the organization.
  • Reviews competitors and market research regularly and serves as an internal expert on both new and used home product in assigned markets.
  • Maintains a thorough knowledge of the business plan. Reviews the sales numbers for the Community regularly (prices, inventory, backlog, etc.) and use them to evaluate the effectiveness of the sales and incentive programs.
  • Responsible for executing sales strategies and marketing plans in order to meet or exceed the Community’s sales volume expectations while maintaining an acceptable gross profit margin on each home sold.
  • Ensures accuracy and integrity of sales data maintained in Sales Simplicity by updating it on a daily basis. Takes ownership of the sale numbers for the Community.
  • Interacts as needed with other departments and functions such as Design Center, Marketing, Construction, Customer Relations, etc.
  • Actively participates in weekly community meetings. Effectively communicates current sales statuses and stages.
  • Continually educates themselves on current lending programs and trends.
  • To ensure the community store front (sales office, model complex, community surrounding, spec homes, etc.) are maintained and in pristine condition.
  • Help lead and grow Community Sales Associate(s).
  • Performs other duties as assigned.
  • Minimum High School Diploma or equivalent / Bachelor’s Degree preferred.
  • Minimum of 3 years of new home sales experience required.
  • Valid Real Estate License as required by State.

  • Complete understanding of the sales process and the selling cycle as it relates to the new home sales environment.
  • Must be effective at giving and receiving feedback.
  • Strong software skills must be fluent in all Microsoft Windows Office applications.
  • Ability to enter data and evaluate information (Sales Simplicity reports, Market Research Data, etc.)
  • Strong communication and interpersonal skills; ability to interface at all levels within the organization and external contacts.
  • Requires the ability to influence others, negotiate outcomes, and articulate action plans with community team, as well as, internal and external customer groups.
  • High degree of professionalism; ability to communicate with confidence and tact.
  • Team player; with demonstrated ability to work within cross-functional teams.
  • Sound judgment and a high level of integrity to maintain confidentiality of sensitive financial information.
  • Self-directed; takes initiative, proactively addresses problems; can work with minimal oversight.
  • Accurate; with attention to detail while staying clearly focused on the big picture.


The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand or walk for a prolonged period of time. The employee may be required to climb stairs and ramps; as well as balance, stoop, kneel, or crouch. The employee may use arms to reach in any direction, and use hands to handle, or feel objects, tools or controls; occasionally required tolift and/or move up to 30 pounds. Occasional work of office nature, including lengthy periods of sitting during operation of a computer and performing other administrative tasks. The employee must be able to communicate effectively both verbally and in writing, as well as talk and hear clearly. The employee is required to have visual acuity to see close and distant vision, and to perform activities to measure, inspect, and observe constructed products.
Must be able to move about the office, and travel to onsite and offsite meetings. Non-traditional work week. Employee understands that this position requires working nights and weekends consistently. Employee’s days off will be taken during week days. Occasional exposure to construction zones with moving machinery, mechanical parts, trip and fall hazards, uneven terrain, and quiet to loud noises. Tasks may occasionally require exposure to such environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, temperature extremes, and rain, as well as fumes, noise extremes, machinery, vibrations, electric currents and traffic hazards while in developing communities.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.