Manager, Compliance
Description
Summary/Objective
The Compliance Manager will be responsible for development, implementation, and continuous enhancement of key aspects of the Compliance Department, as assigned by Compliance leadership. This position will provide strategic leadership in the areas of governance efforts and issue management, collaborate cross-functionally, drive operational excellence and process improvements, and render subject-matter expertise of compliance and operational aspects of ACA policies, procedures, and practices.
Essential Functions
Compliance Governance
- Oversee the scheduling, facilitation, and documentation of various governance bodies in alignment with associated charters and policies.
- Oversee the maintenance of accurate and organized governance records, including meeting minutes, decisions, and supporting documentation.
Compliance Reporting and Monitoring
- Design, implement, and maintain compliance monitoring activities for identified risks and issues.
- Develop and manage a Fair Lending and discrimination complaint review and escalation process.
Compliance Change Management
- Facilitate and oversee Risk Acceptance reviews and approvals for Compliance.
- Oversee the Compliance Event process, ensuring accurate and timely reporting and resolution.
- Manage ACA’s policy and procedure library in accordance with ACA’s Business Change Management Program.
- Manage the Template Document Library and other appropriate compliance infrastructure.
- Provide oversight and leadership in the development of training materials for ACA.
- Develop, revise, and maintain Compliance Department policies and procedures.
Compliance Project Management
- Lead compliance-driven projects and initiatives in collaboration with cross-functional teams.
- Serve as the primary Compliance contact for innovation teams, projects, and efforts.
- Support Compliance oversight of vendors, debt sales, and other third-party relationships or tasks.
Commercial Lending / Portfolio Transactions (Spartan)
- Oversee performance and conduct certain due diligence procedures on Spartan clients and portfolios.
- Produce comprehensive summary documentation for review by the Spartan and Compliance leadership to enable decision-making.
Process Improvement & Automation
- Identify opportunities to streamline workflows, automate manual processes, and optimize Compliance Department operations.
- Partner with internal stakeholders and technology teams to evaluate and implement tools that expand the team’s capacity and efficiency.
- Monitor and assess the effectiveness of implemented solutions to ensure sustained process improvements.
Regulatory Licensing & Exam Management
- Manage regulatory licensing applications and renewals, ensure compliance with surety bond and other licensing requirements, and maintain a comprehensive licensing database.
- Coordinate and oversee compliance examinations conducted by regulatory agencies, including the preparation and timely submission of required reports, documentation, and responses.
- Partner with Legal and other stakeholders to monitor, analyze, and communicate changes to federal and state laws and regulations impacting ACA’s licensing and examination programs.
- Prepare clear and comprehensive reports and presentations on licensing and examination activities, as well as the potential impact of legal or regulatory developments on ACA’s business.
- Coordinate and manage responses to regulatory requests, audits, and inquiries, ensuring accuracy, timeliness, and consistency.
- Maintain thorough records and documentation related to all licensing and examination activities to support audit readiness and regulatory compliance.
- Develop and manage projections for licensing and examination related expenses.
Innovation, Technology & Emerging Risk Oversight
- Serve as a primary Compliance stakeholder for emerging technologies, including AI and automation initiatives, ensuring they align with regulatory expectations and internal policies.
- Oversee the monitoring of AI functions across the organization to identify and mitigate potential compliance risks.
- Stay actively engaged in industry developments and evolving AI regulatory frameworks, providing proactive guidance on best practices and risk management.
- Collaborate with Legal, Risk, and Technology teams to implement appropriate governance and controls for AI-driven processes.
Other Duties
- Perform additional responsibilities as assigned to support departmental and organizational objectives.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- Bachelor’s degree OR Associate’s degree with 3+ years of relevant compliance experience.
- 2+ years of experience in people management
- Experience in interpreting, evaluating, and communicating laws and regulations applicable to consumer lending, including but not limited to: Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, Unfair, Deceptive, or Abusive Acts or Practices Act (UDAAP), Truth in Lending Act (TILA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Equal Credit Opportunity Act (ECOA), Gramm-Leach-Bliley Act (GLBA).
- Excellent analytical and problem-solving skills with a strong attention to detail.
- Excellent organization skills, project management, and prioritization within in complex, fast-paced environment.
- Proficiency in MS Office Suite (specifically Outlook, Word, Excel, PowerPoint), with the ability to quickly learn new systems and tools.
- Excellent written and verbal communication skills, with the ability to effectively collaborate with internal and external stakeholders.
- Experience driving process improvements, leveraging automation, or implementing operational efficiencies is a plus.
- Handle confidential material and sensitive information discreetly.
Supervisory Responsibility
This position will supervise a team of Analysts and/or Specialists.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position may require up to 10% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.