Credit Reporting Customer Advocate
Description
Summary/Objective
As a Credit Reporting Identify Theft associate, you will be responsible for maintaining and managing work volume. This will include the handling of accounts where the ownership of said accounts is being disputed. Day-to-day responsibilities can include responding to emails, mailing correspondence, updating our system of record and communicating with credit reporting agencies and consumers. The ideal candidate can remain calm, provide outstanding customer service, adapt easily to change and demonstrate attention to detail.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- May respond to disputes from customers and/or credit reporting agencies via written communication or a third party application.
- May work directly with other lines of business within ACA
- May escalate certain issues/accounts to management.
- May send/file appropriate documents and forms via email and traditional methods
- May update our database with actions taken on each account
- Uploading of certain documents
- Other duties as assigned
Required Qualifications
- High School diploma or GED; and at least 6 months or greater years of customer service experience
- Familiar with navigating various computer applications
- Proven ability to multi-task
- Strong attention to detail
- Good written and verbal communication skills
- Ability to work alone or partner with others.
- Basic knowledge of company products, services, policies, procedures, computer applications, and how to apply this knowledge
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule that will vary as needed.
Travel
This position requires no travel.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.