ServiceNow Platform Architect | Req#3447

Remote, United States


ActioNet has an immediate opportunity for a ServiceNow Platform Architect. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

As the Architect of the ServiceNow platform and custom applications, responsibilities include translating business needs into architectural blueprints, leading design workshops, and documenting platform architecture. Additionally, involved in technical governance, collaboration for platform implementation, providing recommendations for process improvement, overseeing software development, and contributing to testing procedures and upgrades.

Primary Responsibilities: 

  • Architect of ServiceNow platform, applications, and custom applications.
  • Analyze and translate business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
  • Lead design workshops to design ServiceNow platform and custom scoped applications.
  • Document platform and application architecture and design.
  • Provides guidance on, assists in establishing, and participates in technical governance.
  • Collaborates on design and implementation of a platform operating model improving successful go-lives and end-user adoption.
  • Provide recommendations and implementation strategies for improving business processes, procedures, and workflows using ServiceNow platform and best practices.
  • Oversee Administrator and Developers software install, configuration, data migration, and development of workflow and internal and external interfaces. 
  • Contribute technical guidance in development and completion of user stories, acceptance criteria, use cases, master test plan, and user acceptance testing and sign-off.
  • Provide oversight for upgrades, monthly patching, testing, standard operating procedures, training materials, training, and additional support as requested.
  • Conduct business development, bid and proposal support activities as the need arises.
  •   Perform other duties as required.


Required Job Experience: 


  • Seven years of experience with architecture, design, deployment, development, maintenance, patching, upgrade, governance and support of ServiceNow platform and custom scoped applications including Sub-Production and Production instances.
  • Conducted multiple implementations of configuring, administering, development, customization, release and enhancements to native and custom scoped ServiceNow applications (IT Service Management (ITSM), Strategic Portfolio Management (SPM), Security Operations (SecOps) and/or IT Asset Management ITAM preferred).
  • Demonstrated experience with design and implementation of ServiceNow FedRAMP High instances, Security Assertion Markup Language, Single Sign-On, Active Directory Federation Services, Common Access Card, and Multi-factor authentication.
  • Demonstrated experience with design and implementation of ServiceNow integrations and interfaces with third party applications and data sources using Extensible Markup Language (XML), Email, web services, Java Database Connectivity (JDBC), Lightweight Directory Access Protocol (LDAP), Simple Object Access Protocol (SOAP), Representational State Transfer (REST), Open Database Connectivity (ODBC), Oracle, Excel, Web Service Definition Language (WSDL), and IntegrationHub.
  • Demonstrated experience with design and implementation of ServiceNow Mid Server.
  • Demonstrated experience with design and implementation of complex process workflows using JavaScript, Flow Designer, and App Engine tools.
  • Proficient presenting technical architecture solutions to project teams.
  • Demonstrated experience developing training materials and providing end user and administrator training on the ServiceNow platform and applications.
  • Demonstrated experience implementing project management, and basic ITIL for incident, problem, change, and configuration management.
  • Experience with ServiceNow HIWAVE Support.


  • Certifications (Must have): Certified ServiceNow Administrator, ServiceNow Certified Implementation Specialist (ITSM, SPM, SecOps or ITAM preferred), and ServiceNow Certified Application Developer
  • Degree in Computer Science, Engineering, Business, Management or equivalent experience or certifications.
  • Ability to obtain Public Trust Clearance



Preferred Experience (Nice to have):


        ServiceNow Certified Technical Architect or Certified Master Architect.


ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********