Tier 1 – IT Help Desk (Call Center) Support | Req#3419

Washington, DC

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Description


ActioNet has opportunities for Tier 1 – IT Help Desk (Call Center) Support. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and the Department of Defense. Please note this role is ON-SITE, 5 days a week in Washington, DC.    
As the Tier 1 – IT Help Desk (Call Center) Support, you will provide IT support services to all aspects of End User System Management in both classified and unclassified environments.

Duties and Responsibilities   
  • Support the IT services for the End User environment
  • Escalate issues to higher level staff as needed
  • Utilize ticket tracking system to perform work and bill time for services rendered
  • Modification of configurations, utilities, software, hardware, etc. for workstations, servers, and network resources
  • Diagnose and resolve technical hardware and software issues
  • Technical assistance via phone, email, and ticketing system
  • Daily time and ticket entry for all support requests
Basic Qualifications:   
  • Bachelor's Degree required in technical field.
  • Experience supporting both classified and unclassified IT environments for the Federal government and/or Department of Defense. 

Requirements: Public Trust clearance will be required to start, sponsorship available. 

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!   
   
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   
********Direct Applicants, only.  No Agencies, No third-party recruiters, please********   

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