Technical Account Manager

Other United States

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Description

Position at Sumitomo Electric U.S.A., Inc.

    The salary range for this position is from $100,000 to $120,000 per year.
    (Full-Time, Exempt position)
    I. Job Summary:
    Technical Account Manager – Strategic Accounts will help lead local and national support efforts by being the main point of contact for training, delivery, installation guidance, and RMAs, and in doing so, ensure successful product delivery and customer satisfaction with Sumitomo products within the Hyperscale datacenter ecosystem. The Technical Account Manager will be a part of a larger team as the liaison between the customer and engineering, manufacturing, customer service and product management.   

    II. Duties/Responsibilities:
    • Visit client sites regularly to build relationships and an understanding of the individual site needs
    • Be the subject matter expert to make decisions on-site with the customer
    • Obtain and communicate product feedback to appropriate channels and guide product improvement
    • Minimize the impact of product failure for the customer by expediting replacement or repairs on-site
     III. Marginal Functions
    •  Support occasional matters as directed.

    IV. Required Skills/Abilities:

    • Strong knowledge of fiber optics, including:
      • Fiber cabling, splicing, and connectorization.
    • Network infrastructure for telecom, datacenters, or broadband applications.
    • Demonstrated experience in technical account management or similar customer-facing roles.
    • Proven ability to build and maintain long-term client relationships.
    • Excellent problem-solving skills, with a customer-focused mindset.
    • Strong communication skills, both verbal and written, for engaging with technical and non-technical stakeholders.
    • Ability to translate complex technical concepts into actionable recommendations.
      V. Education and Experience:
       
      • Bachelor of Science, Business Administration, or related experience can be substituted
      •  2+ years in related technical field (communications, e.g., OSP, data center, enterprise)
       
      VI. Position in Organization:

      Reports to Sr. Director of Strategic Accounts 
      Directly Supervises: None

      VII. Physical Requirements:
      • Work is performed in an office environment and requires the physical and motor skills typical of an office environment, including, but not limited to: prolonged sitting, working on a computer, using telephones, handheld technology and other office equipment, standing, walking and stooping. 
      • May be occasionally required to lift objects such as files, boxes of paper, office supplies, and computer / office equipment weighing up to 50 pounds.
      • Ability to routinely concentrate, focus and read for general understanding and analytical purposes and ability to communicate effectively. 
      VIII. Other Duties:
      This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job description.  Duties, responsibilities and activities may change at any time with or without notice.

      IX. Travel Required: Yes ☒ 30% No ☐
       
       
      About Sumitomo Electric U.S.A., Inc.                 

      Sumitomo Electric U.S.A., Inc. (SEUSA) serves North American customers in various industries, including electric power, data communications, automotive, electronics manufacturing, medical devices, and more. An overview of our diverse portfolio of products is provided on this site for reference.                

      SEUSA was established in 1971 as the first North American subsidiary of Sumitomo Electric Industries. Our early activities contributed to the development of other subsidiaries, and today we are a part of a regional network of more than 40 companies affiliated with the Sumitomo Electric Group. SEUSA’s main offices are located in the Los Angeles metropolitan area and Silicon Valley. Please visit for more info: https://global-sei.com/usa/seusa/.                 

      SEUSA is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law. 

      About Sumitomo Electric Group                      

      Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people’s daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and industrial materials.  To learn more about Sumitomo Electric, please visit https://sumitomoelectric.com. You can watch videos from our past interns and corporate profile from our YouTube Channel (https://www.youtube.com/user/SumitomoElectric/). Follow us on LinkedIn (https://www.linkedin.com/company/sumitomo-electric).                 

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