Customer Service/Inside Sales Specialist

Customer Service Dickson, Tennessee

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Description

Position at Sumiden Wire Products Corporation

Pay: $60,000.00 - $70,000.00 per year
Job description:
CUSTOMER SERVICE REPRESENTATIVE
Reporting to the Director of Sales, the Customer Service Representative will be responsible for day to day interactions with all of our customers in our Stainless Steel Wire markets. The candidate will have the ability to conduct themselves in a professional manner including accuracy and timeliness of information. The candidate also must demonstrate effective communication skills, attention-to-detail, and the desire to resolve customer related issues to ensure outstanding customer service.
Location: Dickson, TN
Essential Duties & Responsibilities
  • Maintain customer relationships including responding to customer questions.
  • Provide quotations for customer inquiries.
  • Coordinate with and support outside sales representatives.
  • Create, input, and modify orders accurately within MRP system.
  • Check on the status of customer orders in production and communicate order status with customers.
  • Assist in arranging for couriers and trucks for various transportation requirements and deliveries.
  • Provide certificates and logistic information requested in a timely manner.
  • Field phone calls, provide pricing and assistance to customers, direct phone calls to the applicable party.
  • Coordinate with planning to assure optimum lead time.
  • Maintain effective communications between production and sales
Work Environment
  • High level of personal control in your day-to-day activities
  • Opportunity to grow and become more active in sales
  • Opportunity to meet customers and attend trade show events
  • Work week will be 8AM-5PM M-F.
Your Skillset
  • Strong communication skills
  • Attention to detail
  • Exercise excellent time management skills and an ability to meet deadlines.
  • Excel, Word, Windows, iOS, document management software, ERP software.
  • Strong analytical ability, math abilities, and detail oriented.
  • Ability to multi-task and quickly change pace in a dynamic environment.
  • Team player & motivational skills required.
  • Desire for future advancement
Preferred Qualifications
  • Preferred Bachelor of Science Degree in Business related field
  • At a minimum, High School or equivalent
  • Preferred steel manufacturing experience and 1+ years of experience in customer service
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • 8 hour shift
Education:
  • High school or equivalent (Required)
Ability to Commute:
  • Dickson, TN 37055 (Preferred)
Ability to Relocate:
  • Dickson, TN 37055: Relocate before starting work (Preferred)
Work Location: In person

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