Business Systems Analyst - Salesforce (Remote)
Description
Role Summary
What you'll get to do
- Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
- Facilitate maintenance and enhancement of the Salesforce.com platform for customer support and customer success teams
- You will drive system enhancement efforts to completion by capturing and assessing user requirements with business partners and provide configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration
- Support efforts to grow the platform through new applications and technology as needed You are able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations
Qualifications
- 5+ experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystems, preferably supporting a SaaS business.
- Deep understanding of B2B sales, marketing, and support processes
- Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
- Desire to learn and apply new technologies
- Ability to self-train quickly and pick up new skills
- Understanding of cloud offerings market space concepts
- Strong interpersonal skills
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $108,000.00 - 148,500.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $97,200.00 - 133,650.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $86,400.00 - 118,800.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!