Senior Research Operations Program Manager

Product ManagementRemote, California Colorado Washington D.C. Georgia Massachusetts North Carolina Washington Oregon Texas Virginia

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Description

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

About the Role:

We’re looking for a Senior Research Operations Program Manager to join Splunk’s Research & Insights team. The Research & Insights team is a new team focused on driving key product decisions through customer insight. This role is essential to building the foundation from which our team can increase impact and deliver on audacious business goals. The focus of your role will be improving our overall recruiting strategies and programs with a goal to enable Researchers to conduct high quality studies, as well as enabling non-Researchers seeking customer feedback with a secondary focus on roadmap management, impact tracking and supporting ongoing critical initiatives.
As a Senior Research Operations Program Manager, you will lead efforts to scale the Research & Insights team’s impact through process improvements, new programs and better alignment of tools to Researcher’s needs.
Partnering closely with Research leadership, the Research & Insights team and design, product and customer experience operations you will motivate changes that allow Splunkers to operate in more customer-centric ways and support major objectives for the organization. You will develop a committed, prioritized roadmap of Research Operations programs that align with the direction of the team and combine strategic and innovative thinking with an ability to execute and own a variety of programs and projects.

What you’ll do

  • Own and drive the Splunk user research end-to-end recruiting programs (tools, templates, incentives etc), through a diverse recruiting portfolio including internal panel, external partners and working with Cisco groups to integrate efforts to improve recruiting speed, ease and quality.
  • Develop metrics and KPIs to track recruiting health, success and customer experience
  • Develop new recruiting strategies and processes to align with personas, jobs-to-be-done, segmentation, rolling and rapid research programs, field engagement and other new needs
  • Deliver training and change management to Researchers and Research leaders
  • Partner with other Operations teams (Design, Product, Customer Success and Experience) and Program Management to ensure greater efficiency and alignment around customer feedback activities and related programs
  • Partner closely with Researchers and research leadership to pro-actively identify unmet needs, help pilot process changes and scale to the whole organization
  • Build a unified operating model and intake process
  • Manage Research Tools, build vendor relationships, track budget
  • Update and maintain all documentation for researchers and partners engaging in research
  • Proactively communicate program statuses, risks and identify new tools, process and people needs

What you’ll bring

  • 8+ years experience in UX Research Operations or Program Management in a Research & Insights organization, B2B/enterprise preferred.
  • Demonstrated success improving existing and implementing new scalable programs that reduce inefficiencies, maximize impact and reduce friction in research and insights related activities, especially recruiting
  • Demonstrated ability to reduce time-to-recruit customer profiles of various complexities and to improve the overall quality of participants in a cost effective way for both Researchers and non-Researchers and employing a balance of self-service and hands-on recruiting
  • Demonstrated expertise leveraging in-house tools and databases, panel management systems, recruiting vendors and software tools to improve recruiting efforts
  • Deep expertise in incentive management, NDA’s, GDPR and research ethics
  • Advanced understanding of UX Research, Design and Product Development processes and deliverables
  • Highly organized and structured in your approach, ability to coordinate partners and proactively communicate about progress anticipating risks, needs and opportunities
  • Ability to work autonomously with high ownership of outcomes and program success
  • Preferred: expertise with research roadmapping, impact tracking, budget management, procurement, vendor relationships and knowledge management (research repositories/libraries), insights communication and socialization strategies and/or training and professional development for Researchers
  • Experience with tools such as: Qualtrics, UserTesting, UserInterviews, Reduct, Dovetail, Airtable, Tremendous

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $159,200.00 - 218,900.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $143,280.00 - 197,010.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $127,360.00 - 175,120.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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