Customer Service Representative
Description
Company Overview
RTS Financial, a Shamrock brand, is a factoring company that provides working capital solutions to businesses across multiple industries, primarily trucking and oilfield services. By providing accounts receivable financing, we help our customers build the cash flow necessary to grow their companies.
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville and Phoenix.
Responsibilities
RTS Financial and Shamrock Trading Corporation are looking for a Customer Service Representative. This role will be responsible for receiving and processing incoming inquiries via phone and email by listening, problem solving, coaching, and educating on Shamrock’s tools and offerings to ensure the highest level of customer satisfaction. The Customer Service Representative will manage an assigned range of duties as assigned by the Customer Engagement Supervisor. The Customer Service Representative must be able to perform the following tasks, among others:
- Interact with clients in all aspects of customer service.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Contribute to team effort by accomplishing related results as needed.
- Work closely with Operations, Sales and IT teams to ensure proper communication and flow of client follow up items, customer trends, technology enhancements and customer service.
Qualifications
- Effective verbal, written and interpersonal communication skills.
- Outgoing, dynamic personality with strong listening and phone skills.
- Problem-solving and conflict-resolution skills with a focus on high-quality service.
- Detail oriented in documentation and resolution of customer concerns.
- Critical thinking, analytical and technical skills.
- Demonstrated ability to develop product and market knowledge.
- Proficient in Microsoft Office, data entry and basic PC applications.
- Demonstrated organizational and prioritization skills with the ability to multi-task and meet deadlines.
- Ability to work in a team environment.
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
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