Manager of Application Operations
Description
Company Overview
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix.
With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.
Responsibilities
Shamrock Trading Corporation is looking to add a Manager of Application Operations to the team. The successful candidate for this role will serve as a hands-on manager on our Applications Operations team, responsible for the applications used by our Freight Brokerage, and will provide leadership to a team of Application Systems Administrators responsible for the implementation and maintenance of these critical business applications. This role will be a working manager role where the hired candidate is expected to provide technical solutions as well as people management.
- Provide day-to-day guidance to our Application Systems Administrators, keeping them aligned with business objectives and needs
- Technical guidance and management of freight technologies
- Mentor team members to grow their capabilities
- Partner with business leaders to understand their needs and technology struggles as they pertain to applications managed by this team
- Recommend priorities and work with leadership across technology and business to develop application roadmaps
- Set and maintain a culture of continuous improvement for our application stacks
- Evaluate application requirements and provide architectural guidance to team members
- Collaborate closely with adjacent IT teams that provide services for the team and/or utilize application components
- Perform hiring and employee evaluation duties
- Assist with staffing needs decisions such as determining headcount and skillsets to optimally provide quality service based on business needs
- Leads project breakdowns and provides accurate level of effort and delivery time estimates
- Oversee that change is being conducted in a manner that protects business from being interrupted by the change
- Ensures that both operational and project work is being executed in a best-practice and appropriately prioritized manner
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related experience
- 3+ years proven success in an operations management role
- 5+ years experience in IT Operations
- Experience working with McLeod PowerBroker or equivalent TMS experience
- Must possess a passion for technology and proven experience leading, mentoring, and managing technical employees
- Strong project management skills with the ability to manage multiple projects simultaneously
- Senior level architecture and troubleshooting skills
- Proficiency in conflict management and business negotiation processes
- Demonstrated experience driving a culture of continuous improvement
- Deep understanding of system administration and IT Agile best practices
- Excellent communication and collaboration skills with proven ability to articulate to non-IT staff
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym, jogging trail, and discounted membership to nearby fitness center
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