Technical Support Engineer - Data Integration Engineer

Customer Success/Support São Paulo, SP


What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 12 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!


The Customer Success Organization (CSO)
Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Organization team is a cornerstone to ensure we understand customer needs and outcomes that result in highly successful and loyal customers.


How you will spend your time as our next Technical Support/Customer Success Data Integration Engineer

The Technical Support/Customer Success – Data Integration Engineer will work alongside cross-functional support teams to provide scheduled technical health checks and effective solutions to our customers, ensuring that production outages are resolved in a timely fashion and that their implementation is set for success, scalable, and secure according to best practices. 


You will support and advise Qlik’s customers to integrate the Qlik data integration platform within enterprise deployments, integrating third-party products while leveraging on-premises and cloud platforms to assure high performance and availability. You will own the customer relationship from the technical perspective to ensure that we have both a successful implementation and ongoing customer adoption.


  • Takes the lead on technical issues and works with the customer to set them up for success, ensuring that the product is used as intended.
  • Identifies where the customer stands in their journey towards success, solving roadblockers and understanding their struggles/pain points/challenges proposing a mitigation plan.
  • Lead the analysis, architecture, design, and development of large-scale data management and business intelligence solutions
  • Document and present complex architectures to customer technical teams
  • Work closely with all Qlik internal teams to ensure successful customer deployments
  • Full Hands-on work analyzing customer reported issues


You will be successful if you have

  • Bachelor’s degree, preferably in Computer Science or related technical field, or related industry experience
  • Experience with relational database, data warehouse, data modelling concepts
  • Experience with data replication and change data capture concepts
  • Experience with Oracle, DB2 (iSeries or z/OS), SQL Server or Snowflake or Google BigQuery
  • Experience with Hive or Kafka
  • Demonstrated success managing multiple, concurrent projects
  • Able to work independently with minimal supervision or as part of a team
  • Able to multi-task and refocus based on changing priorities
  • Able to communicate effectively and patiently with both customers and employees
  • Able to take ownership of projects and to show initiative
  • Able to communicate effectively and patiently with both customers and employees
  • Business level English, Spanish

Experience with SAP platform

  • Experience with Amazon Web Services, Microsoft Azure or Google Cloud infrastructures
  • Experience with Hadoop, Kafka, Cloud technologies


The location for this role is/are:

  • Brazil – Sao Paolo


About Qlik


Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision.