Veterinary Client Service Representative

Customer Service/Client Care Rochester, New York


Description

Position at Penfield Veterinary Hospital

Penfield Veterinary Hospital is in search of a full-time Veterinary Receptionist to join our growing team!   
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more!   
Our Ideal Candidate: 

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week, including some weekends and Holidays.  
  
Job Duties:    
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.  
  • Utilizing computer information systems to accurately enter client/ patient information, and update and maintain medical records. 
  • Processing client payments and invoices. 
  • Scheduling and confirming appointments with patients. 
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies. 
  • Other administrative duties as needed.  
Job Requirements:    
  • High School Diploma or equivalent, AAS or higher preferred. 
  • At least 6 months of customer service experience. 
  • Veterinary hospital experience is preferred, however not required. 
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. 
Compensation negotiable based on credentials and experience with the starting rate up to $16.50/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.