Description

Monarch Investment, among the top 10 multifamily property owners is actively interviewing an experienced customer service professional to join our team in Grand Rapids, MI as a Resident Relations Specialist.  If you have a passion and determination for being an integral part of creating and driving customer satisfaction and retention – I would love to visit with you immediately.

Description:

Ensures positive, effective relationships are built and maintained between residents and property staff under the direction of the Regional Marketing Director. Organizes and executes resident events for apartment communities, working closely with Property Managers and other site staff at each location.

What we offer:

• Industry competitive wages ($20 - $24/HR DOE)
• Annual reviews with the opportunity for a raise every year
• $500.00 - $1,000 Employee Referral Bonus Program (depending on role referred)
• Health and Dental starting at low at $45.00 per month for employees
• 401k planning and pre-tax contributions including a matching component.
• Vision, Life and Disability Insurance
• Paid Holidays
• Paid Time Off, 1^st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours
• 20% off rent at any of our owned communities
• Paid additional training/school and tuition reimbursement program
• Yearly anniversary gifts
• Discount programs at partnered companies such as Verizon, Expedia, Office Depot and more

What we need:

• Foster positive resident relationships + support retention efforts
• Building, writing, and distributing the community newsletter, blogs, and announcements
• Using resident feedback to propose customer satisfaction improvement initiatives
• Composing + distributing monthly property ranking reports
• Delivering/executing satisfaction surveys, analyzing results, and suggesting improvements
• Responding to online reviews
• Provide strategic consultations to improve/expand resident retention + customer service-related efforts
• Navigating difficult resident issues to find mutually beneficial outcomes
• Implementing, evaluating, and improving the Resident Care letter system
• Assist in developing retention and customer service initiatives, and solving tricky resident problems

What you need:

• 1+ years of customer service experience
• Excellent communication skills (phone, email, in-person)
• Meticulous, precise, and accurate attention to detail
• Highly organized
• Critical and forward-thinking
• Ability to work independently and collaboratively

EOE  - Resumes accepted on an on-going basis; This role does require pre-employment criminal, credit, and drug screening as a condition of employment