Placement Manager II
Description
Company Overview:
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
Position Title: Placement Manager II
Location: Medellin, Colombia (Hybrid)
What you will be doing:
As a Placement Manager II you will be a strategic facilitator for our clients' success by connecting top-tier talent with exceptional opportunities and fostering growth and innovation across all areas. Through their crucial work, we enable our clients to focus on their core operations while we handle their staffing needs. They concentrate on one of the services provided by the placement department, offering appropriate support for the management and control processes of the assigned area.
Your responsibilities will include, but not be limited to:
- Support the training and mentorship process of Placement Managers I towards the success of the Placement Operations.
- Keep customer communication updated, making sure that we are providing prompt responses, the best customer service, and adequate solutions to customer’s concerns.
- Assisting Placement Managers III in achieving the operational objectives of the department.
- Receive and work with customers’ requisitions by reviewing the Job Descriptions, assessing the requirements, refining the responsibilities, and any other detail that could impact the recruitment process.
- Work head-to-head with the customers’ POCs(Points of contact) on the active requisitions by exchanging information via email, meetings, or calls, in order to present candidates with adequate sets of skills.
- Collaborate with the Recruitment team to spot the right candidates that are aligned with the customer’s needs by reviewing candidates on a daily basis, filtering, and selecting the best qualified candidates.
- Update all records accordingly into the respective tools like internal tools, CRMs, ERPs, and any other platform that requires updates about the status of the requisitions.
- Work with the POCs to identify the best dates and times to schedule interviews when required, and collaborate with the Recruitment team to book the required meetings for the role.
- Trigger the hiring process adequately by following the standardized process making sure that all candidates are operational on their start dates (Computers, emails, contracts).
- Conduct follow-up meetings, calls, or emails with customers in order to guarantee customer satisfaction, and build rapport, and a strong relationship with your POCs.
- Ensure all client information packages accurately meet intended profiles and adhere to high-quality standards, maintaining consistent and professional client expectations.
- Continuously monitor the delivery of equipment and associated costs, providing visibility to all stakeholders and removing any obstacles that may affect the efficiency of the process.
- Provide the Placement services to mainly key accounts, making sure that we are providing a top-tier service.
- Guarantee the prompt resolution of issues related to the Placement process as well as adhering to the processes SLAs.
Requirements & Qualifications
To excel in this role, you should possess:
- English communication skills (B2 - C1) required.
- 1+ years of experience in sales, recruitment, or customer-facing roles.
- Familiarity with software development terminology and ability to communicate at a basic technical level (Frontend, Backend, DevOps, QA, etc.) preferred.
- Proven ability to work under pressure and manage multiple projects simultaneously.
- Proficient in data collection, management, and analysis.
- Professional certifications related to recruitment or project management are advantageous.
- Advanced knowledge in specific staffing industries or sectors.
- Additional languages or international experience.
- Goal-oriented with a drive to achieve and exceed targets.
- Strong customer-facing communication skills.
- Effective verbal and written communication.
- Skilled in problem analysis and solving.
- Planning and organizational prowess.
- Determined and customer service oriented.
- Able to work collaboratively and foster a team environment.
- Familiarity with CRM platforms like Salesforce or HubSpot to manage client interactions, track engagements, and maintain relationships.
- Previous professional experience with Google/Microsoft Suite.
- Previous professional experience with ATS systems (Jobvite).
- The ability to multitask effectively
Why you will love Lean Tech:
- Join a powerful tech workforce and help us change the world through technology
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.