Integration Support Engineer
Description
Company Overview
LeanTech operates at the intersection of technology and logistics, specializing in freight forwarding, warehousing, and integrated supply chain solutions. Our focus is on ensuring seamless, robust, and scalable data exchange across a complex network of internal systems and external partners. By leveraging advanced integration platforms, our technology division plays a crucial role in maintaining system health and reliability, which is fundamental to providing exceptional service and driving efficiency within the logistics sector.
Position Overview
As a key member of the Integration Support team, you will be responsible for ensuring the seamless and reliable exchange of data across our core freight forwarding, warehousing, and logistics systems. The primary focus of this role is the management and support of the Boomi AtomSphere platform, where you will provide expert technical assistance, from frontline troubleshooting to in-depth root cause analysis. You will design, implement, and monitor robust data flows for both real-time (API/REST/SOAP) and batch (SFTP) integrations, directly impacting the integrity of data exchange between internal systems and external partners. This position involves close collaboration with engineering and product teams to resolve complex issues and requires participation in a rotational on-call schedule to support critical business operations.
Key Responsibilities
- Provide frontline technical support for the Boomi AtomSphere platform, troubleshooting integration issues related to configuration, networking, and performance tuning.
- Design and implement robust and scalable integration processes, including the configuration of connectors, data transformation logic, error handling, and logging.
- Support and maintain both real-time (API, REST, SOAP) and batch (SFTP, filebased) integration workflows to ensure seamless data exchange between systems.
- Diagnose root causes of complex integration failures, delivering effective technical solutions and collaborating with engineering or product teams on escalated issues.
- Monitor system health and integration performance by reviewing logs, troubleshooting job failures, and ensuring overall platform reliability and data integrity.
- Engage directly with customers via virtual meetings, chat, and email, managing support cases from initiation through to successful resolution.
- Collaborate with internal teams to provide product feedback and communicate enhancement requests based on customer interactions and support trends.
- Participate in a rotational on-call schedule to provide critical after-hours and weekend support for urgent integration issues.
Required Skills & Experience
- At least 2 years of technical, customer-facing support experience, preferably with Boomi or a similar iPaaS platform.
- Extensive experience with SQL scripting (TSQL/DDL/DML), with a preference for SQL Server.
- Strong proficiency in designing and supporting inbound and outbound interfaces for various transaction sets.
- Experience with both real-time (API/REST/SOAP-based) and batch (SFTP/file-based) integration workflows.
- Proficiency in scripting languages such as JavaScript, Groovy, or Java for data manipulation.
- Practical experience working in an Agile/Scrum environment.
- Working knowledge of relational databases and familiarity with database and network fundamentals.
- Familiarity with ticketing systems like ServiceNow or Jira.
- Knowledge of CI/CD processes, DevOps workflows, containerization (Docker/Kubernetes), and Infrastructure as Code tools (Terraform).
- Practical experience with cloud platforms (AWS, Azure, GCP), including familiarity with deployment and configuration.
Nice to Have Skills
- Experience with specific data interchange formats such as EDI (X12, EDIFACT), XML, and JSON. Familiarity with advanced components of the Boomi platform, including API Management, Master Data Hub (MDH), or Flow.
- Hands-on experience in automating integration deployments using CI/CD pipelines.
- Knowledge of IT Service Management (ITSM) frameworks, such as ITIL, for structured support processes.
- Experience with specific cloud messaging or database services (e.g., AWS SQS, Azure Service Bus, Amazon RDS).
- Additional certifications in cloud platforms (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals).
Soft Skills
- Analytical Problem-Solving: Possesses strong problem-solving skills to diagnose root causes of complex integration issues and deliver effective technical solutions.
- Communication Proficiency: Demonstrates strong written and verbal communication skills, with the ability to convey technical concepts clearly to both business and technical audiences.
- Customer-Centric Approach: Exhibits a patient and empathetic approach to customer support, focused on managing expectations and ensuring satisfaction from case initiation to resolution.
- Collaborative Mindset: Works effectively in a team environment, collaborating with internal engineering and product teams to troubleshoot issues and elevate product feedback.
- Autonomy and Focus: Displays the ability to work independently and remain focused while managing tasks and priorities under time constraints.
- Reliability and Adaptability: Shows a high level of dependability, including participation in a rotational on-call schedule to provide support for critical issues in an Agile environment.
Why You Will Love Working with Us
Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.