Kitsap Mental Health Services Careers

Critical Incidents Coordinator

Hiring Range: $26.89 - $33.61 Per Hour

Benefits: 

• Comprehensive Health & Wellness Coverage: Enjoy extensive health, dental, and vision benefits to support your well-being, with access to top-tier care and services.
• Generous Paid Time Off: Take advantage of up to 19 days of paid time off (PTO), plus 2 mental health days and 10 paid holidays in your first year, giving you the time you need to recharge and take care of yourself. (Pro-rated for part-time employees.)
• Company-Paid Life & Disability Insurance: We’ve got you covered with short-term disability, long-term disability, and life insurance, all provided at no cost to you, so you can feel secure in every situation.
• Student Loan Assistance & Professional Development: Benefit from student loan repayment assistance and a commitment to your growth with extensive training and development opportunities to advance your career.
• 403(b) Retirement Plan: Take control of your future with a wide range of investment options in our 403(b) plan. Depending on eligibility, you could also receive generous company contributions to help grow your retirement savings.
• Employee Assistance Program (EAP): Access confidential support through our EAP, offering resources for personal and professional challenges, including counseling, financial advice, and more.
• Pets Best Pet Insurance: Keep your furry family members healthy with comprehensive pet insurance for your cats and dogs, covering a variety of treatments and services.
• 2MorrowHealth Behavioral Change App: Improve your mental and physical well-being with free access to 2MorrowHealth, a powerful app designed to support healthy behavior changes and wellness goals.
• Home Support Services: Whether you’re buying, selling, or refinancing, we offer valuable resources to assist with your home journey, helping you navigate the process with confidence.
• Dynamic, Collaborative Team Environment: Join an incredible team that thrives on collaboration, creativity, and support, where every voice is heard and every idea valued.

Kitsap Mental Health Services (KMHS) is hiring a full-time Critical Incidents Coordinator to join our Quality Improvement team. In this role, you’ll be responsible for tracking and investigating critical incidents across the agency, as well as supporting system-wide efforts to enhance client safety, service quality, and regulatory compliance. This position plays a vital role in helping KMHS achieve its mission of delivering exceptional behavioral healthcare with integrity and accountability.

Primary Responsibilities:

• Monitor and triage reported critical incidents across KMHS programs and determine the severity and level of response required
• Lead incident investigations, gather supporting documentation, and identify root causes
• Develop and implement quality improvement plans in collaboration with the Director of Quality Improvement
• Ensure timely communication with leadership and state/regulatory agencies, meeting all notification and documentation deadlines
• Maintain detailed and confidential records of incident events, response steps, and resolutions
• Collaborate with program teams to develop process improvements that reduce future risk and improve client care
• Review documentation to ensure consistency with agency guidelines and clinical standards; coordinate with teams when additional clarification or information is needed
• Track quality improvement outcomes to identify service gaps and trends
• Analyze critical incident data in partnership with the Quality Data Analyst and prepare reports for leadership and compliance partners
• Assist in preparation for internal and external audits, including participation in Department of Health and Managed Care Organization reviews
• Maintain strong knowledge of behavioral health standards, compliance regulations, and industry best practices
• Support agency-wide quality initiatives and foster a culture of learning and accountability

Minimum Qualifications:

EDUCATION: Bachelor’s Degree in social work, psychology, nursing, health administration, public health, occupational safety, or other behavioral health or human services field OR equivalent combination of education, training, and experience (3 years or more).

EXPERIENCE: Minimum of three (3) years’ experience in healthcare, particularly with quality, patient safety, or risk management.

Preferred Qualifications:

EXPERIENCE: Five (5) years’ experience in healthcare, particularly with quality, patient safety, or risk management.

Performance Requirements:

KNOWLEDGE:

1. A strong understanding of healthcare operations, client/patient care, and quality improvement processes.

SKILLS:

1. Strong communication and interpersonal skills to work with a variety of healthcare professionals and stakeholders. 
2. Demonstrated critical thinking and problem-solving skills, including the ability to assess situations to determine the importance, urgency, and risks and make timely and efficient decisions that benefit the organization.

ABILITIES:

Demonstrated ability to:

1. Effectively document, analyze, and report on critical incidents. 
2. Quickly assess situations, identify problems, and make effective decisions is vital during a crisis. 
3. Foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
4. Assist in building positive working relationships with staff of all agency departments.

Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Office.

Mental/Physical Requirements:  While performing the job duties, the employee is required to walk, sit, use hands and fingers, reach with arms, talk, or listen.  Peripheral vision is also required for this position. Frequent mobility and/or sitting required for extended periods.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.