Description

JOB SUMMARY:

We are seeking experienced Physician Assistants or Nurse Practitioners who have clinical experience as an APP treating both adult and pediatric patients, to join our welcoming and diverse community of providers in this remote position. We currently hiring for two part-time (0.6 FTE) providers. 

In this unique position, you would assist with the duties such as, but not limited to answering incoming calls from patients/customers, answers inquiries and questions, handles complaints, troubleshoots and creates solutions for workflow issues, and ensures that follow-up is handled for the locations represented by GoFollow.

This position is fully remote but requires CT licensure.

JOB SUMMARY:

• Conducting outbound calls, answering calls and transferring calls to correct departments and centers
• Handles customer inquiries and escalation of matters from the call center team via phone or email. Guides providers on follow up, as needed, and initiates outreach to patients
• Provides updates to the workflow as needed. Researches required information using available resources
• Manages and resolves customer complaints
• Provides service information
• Identify and prioritize customer issues as needed
• Follow up with escalated customer calls, when necessary
• Appropriately documents call information according to standard procedures

MINIMUM QUALIFICATIONS:

• Minimum of 1 year of fulltime NP/PA experience in a clinical setting required. Preferably 5+ years of NP/PA experience.
• Experience treating both pediatric and adult patient populations (all ages) required.
• Physician Assistants:Master’s degree and NCCPA Certification is required
• Nurse Practitioners:Master’s degree and appropriate certification required (AANC or AANP)
• Licensed in the state of Connecticut as a Physician, Nurse Practitioner (APRN) or Physician Assistant (PA) required

At GoHealth Urgent Care, we GO above and beyond for our patients, communities and team members to ensure effortless, personal and connected experiences. That's why we partner with the most innovative and integrated health systems and staff our centers with the most knowledgeable providers.

GoHealth Urgent Care has partnered with Hartford HealthCare, Connecticut's most comprehensive healthcare network, to create a substantial network of urgent care centers throughout Connecticut that put patients and providers first, through delivering superior care and convenience. The partnership provides patients with greater access to innovative urgent care through state-of-the-art technology and unique patient access tools, such as online registration and appointment scheduling.

We are Committed to Quality Care

Our Hartford HealthCare-GoHealth Urgent Care locations have been accredited by the Urgent Care Association. The only program of its kind, this accreditation was awarded for GoHealth Urgent Care's excellence in both certification and quality and safety standards. This accomplishment signifies our continued dedication to the patients we serve.

Go forward.

When you join our collaborative teams, you can rest assured that your career growth and satisfaction will be handled with the same care that we put into growing our organization. Our modern facilities and innovations will help elevate the way you practice. And, you’ll have more opportunities to expand your professional experience and utilize your advanced clinical training.

If you’re a dynamic, flexible, experienced Advanced Practitioner who wants to take your career to the next level, we look forward to speaking with you today!