Customer Service Representative

Customer Service Victoria, British Columbia


Position at FloForm Countertops

Are you looking for a career opportunity where you have the ability to make an impact and drive quality workmanship? Want to further your career by representing and promoting a brand that homeowners trust?

With 14 branches and four manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our LOCAL BRANCH is seeking a full-time CUSTOMER SERVICE REPRESETNATIVE to join the team!

Desired Skills & Experience:

  • High school diploma/equivalent combined with 1-2 years customer service experience in similar roles 
  • Basic computer skills including Microsoft office
  • Possess a good understanding of measurements and fractions along with basic mathematical skills a plus
  • Excellent verbal and written communication skills
  • Possess strong organizational skills and “live” in the details
  • Enjoy working in a challenging, fast paced environment

Duties and Responsibilities:

  • Assist customers with design choices, accept layouts for quoting and educate on general product knowledge of counter top and our product lines and services
  • Being proactive with customers from start to finish, and beyond - following up to ensure 100% satisfaction
  • Ensure all orders are priced accurately and invoices are issued promptly
  • Resolve any pricing/invoicing/credit/payment/shipping discrepancies for customer
  • Handle quality and service issues to develop/maintain customer loyalty
  • Maintain the showroom and sets up displays as needed
  • Schedule appointments for In Home Reps within assigned geographical area
  • Other duties as assigned

FLOFORM is proud to offer the successful candidate:

  • Competitive wages 
  • Medical and dental benefits
  • Paid sick time
  • RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our Customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!!
TOLL FREE 1 844 291 9232 or submit a resume.
We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at

We are an Equal Opportunity Employer.