Customer Service Representative
Are you looking for a career opportunity where you have the ability to make an impact and drive quality workmanship? Want to further your career by representing and promoting a brand that homeowners trust?
With 14 branches and four manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.
Required immediately, our LOCAL BRANCH is seeking a full-time CUSTOMER SERVICE REPRESETNATIVE to join the team!
Desired Skills & Experience:
- High school diploma/equivalent combined with 1-2 years customer service experience in similar roles
- Basic computer skills including Microsoft office
- Possess a good understanding of measurements and fractions along with basic mathematical skills a plus
- Excellent verbal and written communication skills
- Possess strong organizational skills and “live” in the details
- Enjoy working in a challenging, fast paced environment
Duties and Responsibilities:
- Assist customers with design choices, accept layouts for quoting and educate on general product knowledge of counter top and our product lines and services
- Being proactive with customers from start to finish, and beyond - following up to ensure 100% satisfaction
- Ensure all orders are priced accurately and invoices are issued promptly
- Resolve any pricing/invoicing/credit/payment/shipping discrepancies for customer
- Handle quality and service issues to develop/maintain customer loyalty
- Maintain the showroom and sets up displays as needed
- Schedule appointments for In Home Reps within assigned geographical area
- Other duties as assigned
FLOFORM is proud to offer the successful candidate:
- Competitive wages
- Medical and dental benefits
- Paid sick time
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our Customers the best countertop purchasing experience available.”
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.