Customer Service Representative / Project Coordinator

Marketing Salt Lake City, Utah

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Description

Position at Accent Countertops

Accent Countertops, founded in 1985, provides fabrication and installation of granite, quartz, and solid surface countertops. Located in Murray, Utah and Reno, Nevada, Accent fabricates out of a 40,000 sq ft facility with state-of-the-art equipment in Murray and services the Reno market from their sales and installation facility in Reno. Thirty-five years of quality service has established Accent Countertops as a local leader in countertop design and installation. 

Required immediately, Accent Countertops, Salt Lake City is seeking a FULL TIME Customer Service Representative / Project Coordinator  

Desired Skills & Experience: 

  • High School Diploma with 1 – 2 years customer service experience in similar industry
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
  • Ability to solve problems as they arise
  • Strong understanding of measurements and fractions

Duties and Responsibilities: 

  • Inputs orders/quotes into the computer system and confirms availability of product
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone.
  • Responds to inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
  • Ensures that orders are put into production on time to meet pickup and delivery schedules
  • May handle warranty and service issues as they arise
  • Other duties as assigned
  • Dayshift: 8am-5pm

FLOFORM is proud to offer the successful candidate: 

  • $16-21hr
  • Medical/Dental/Vision benefits

Accent Countertops provides the Best Prices on Quality Countertops in Utah and Nevada. No middle-men and no extra markups. Save money and get the best quality countertops and stone fabrication for your project.
Should this opportunity be of interest to you, contact us today!!!
GIVE US A CALL 253-639-4574 

To learn more about us we encourage all applicants to visit our website at 

 

We are an Equal Opportunity Employer 

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