Customer Service Representative (CSR)

Marketing Meridian, Idaho

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Description

Position at FloForm Countertops

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America. 


Required immediately, our Boise Branch is seeking a full time Customer Service Representatives for our showroom! Monday thru Friday 8am-5pm 

POSITION SUMMARY:
The Showroom Consultant/CSR is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines 

QUALIFICATIONS: 

  • High School Diploma with 2 years customer service experience with experience in similar industry
  • A background in interior design considered an asset
  • 1-2 years estimating blue print, and completing measurements
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
  • Valid driver’s license and a clear criminal record check
  • Strong organizational skills, with attention to detail
  • Ability to handle challenging situations with diplomacy and respect
  • Effective verbal communication skills
  • Basic mathematical skills
  • Ability to solve problems as they arise

DUTIES & RESPONSIBILITIES: 

  • Estimating Blueprints and completing measurements for clients
  • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Assists customers in person, by email or on the telephone
  • Processes orders and accepts payment from customers made over the telephone or in person
  • Inputs orders/quotes into the computer system and confirms availability of product
  • Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
  • Assists customer in the selection of product
  • Maintains customer service records
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
  • Keeps the showroom clean and sets up displays as needed
  • Other duties as assigned

FLOFORM is proud to offer the successful Candidate: 

  • A highly competitive wage 20Hr- 25Hr DOE
  • Medical and Dental Benefits 
  • Paid sick days
  • 401k

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!!
TOLL FREE 1 253-639-4574 or submit a resume/application.
We look forward to meeting you! 

  

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