Cloud Solution Engineer III - M365

Professional Services Auburn, Washington Orlando, Florida Dallas, Texas Chicago, Illinois New York City, New York Seattle, Washington


As a Senior M365 Solution Engineer your tasks may vary day-to-day but primarily will focus on customer implementations and migrations, implementation and operation automation, best-of-class support for internet applications, technical optimization and configuration as well as support operations within the M365 ecosystem (SharePoint on-premises, SharePoint Online, Teams, Power Platform, OneDrive for Business, etc.). The ideal candidate will be able to adapt seamlessly to the organization and the customers we serve, be technically savvy as well as enjoy learning new technologies. This role will also work with a team of Solution Engineers that will require mentoring as well as the creation of a larger set of repeatable reference architectures for use by additional delivery teams.

Required Skills

  • Minimum 8+ years of SharePoint on-premises and/or SharePoint Online System Administration, Migration and Implementation experience within the M365 cloud offerings
    • Specifically, migration and implementation experience within:
      • Microsoft Teams planning, tooling and migration implementation experience
      • Microsoft Teams telephony planning, tooling and migration implementation experience
      • SharePoint 2010-2019 planning, tooling and migration implementation experience
      • SharePoint Online planning, tooling and migration implementation experience
      • OneDrive for Business planning, tooling and migration implementation experience
    • This position will require you to acquire the following certifications within the first six months of employment if you do not already possess them:
      • Microsoft 365 Certified: Teams Administrator Associate or its current equivalent
    • Creation of reference architectures (runbooks) for future reuse by the larger Zones Cloud team
    • Technically minded and understands a wide range of system platforms
    • Clear comprehension of the overall IT infrastructure and application stack
    • Ability to produce and roll out processes and tools in order to improve effectiveness
    • Analytical skills to assist in the resolution of complex issues that may be time sensitive
    • Ability to provide high-level support for technical clients
    • Clear understanding of various network topologies and protocols
    • Ability to estimate effort to complete tasks and meet pre-defined objectives
    • Ability to plan, organize, schedule, and manage activities during delivery and management of a project once the primary deliverables are complete


Nice to have Skills

  • Power Platform Experience
  • M365 EM&S experience

Specific Duties and Responsibilities

  • Liaison with the Pre-Sales Solution Architect to validate technical approaches as well as estimated level of effort, in-scope, out-of-scope, etc. for various M365 ecosystem and their related on-premises counterparts in SharePoint, OneDrive for Business and Microsoft Teams engagement opportunities
  • Deliver sold Professional Services engagements for various SharePoint, OneDrive for Business and Microsoft Teams engagement opportunities
  • Work directly with the PMO to coordinate pre-kickoff, implementation as well as long term management duties for each customer engagement
    • Specifically, you will be expected to manage expectations for Customer implementations, schedules (timeline), and overall planning both with the internal Zones Team as well as with the Customer
  • Lead Customer Cloud Proof-of-Concepts, Implementations and Migrations
  • Participate in 24/7 technical support coverage across the Cloud environment and applications as necessary
  • Creation of thorough specifications, plans and activities to ensure successful Customer implementations or migrations
  • Provide responsible, timely, detailed status of progress and expectations
  • Drive to change and constantly improve the service that is delivered to the Customer with minimum disruption
  • Communicate with and potentially mentor either on-shore or off-shore Cloud Solution Engineers within your project team as needed

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today’s top brands.

Zones nfrastructure offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!