Zones LLC. Careers

Description

About Zones

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The primary objective of the GSA is to create service solution and pricing for customer requirement to increase the growth of services revenue and margin from opportunities in their respective solution environment.
• The GSA works as a trusted advisor and subject matter expert for the clients, Zones RDs and sales teams with some supervision.
• The GSA provides technical consulting to PPM-S for carving out service offerings
• The GSA participates in technical evaluation of service offerings as proof of concepts (PoCs) in Innovation Center.

The Global Solution Architect (GSA) Lead position focuses on supporting ZONES Account Executives, Inside Sales Reps, Regional Directors and Solution Architects, WinCenter team with all presales assistance, Bill of Material (BoM) creation/review, services & efforts creation/review and providing general technical consulting on all supported services & point solution areas.

• Own the technical relationship with clients on assigned opportunities from mid-market & enterprise level accounts.
• Supports Account Managers (AMs) and Solution Architects (SAs) by performing all presales activities required to complete the solution design/response. These activities include scope analysis/review, draft questionnaire/review for further clarifications required if any, technical solution response creation/review, Efforts estimation and commercials/review and validating the solution accuracy prior to delivery.
• Conducts service offerings demonstrations as per customer’s requirements/pain points and use that information to design appropriate solution
• Positioning Zones as a Go-To Partner and Trusted Advisor

GSA Lead position will also support to PPM-S team to consult and evaluate on new as well on upgrading current service offerings. GSA Lead will work with GSA team to develop PoC solutions and work with PPM-S team to craft service offering technical blueprint.

• Support PPM-S team to evaluate best fit tools and technologies for identified service offerings
• Design and build service/point solutions proof of concepts (PoCs) setups in innovation center
• Conduct demonstrations to internal and external stakeholders

Critical processes this individual will undertake to achieve targeted results:

• Own the technical relationship with clients on assigned opportunities from mid-market & enterprise level accounts.
• Supports AMs/ATEs and Solution Architects (SAs) by performing all presales activities required to complete the solution design/response. These activities include scope analysis/review, draft questionnaire/review for further clarifications required if any, technical solution response creation/review, efforts estimation and commercials/review and validating the solution accuracy prior to delivery
• Conducts service offerings demonstrations as per customer’s requirements/pain points and use that information to design appropriate solution
• Conduct required assessments on customer’s environment/systems to drive assessment led selling.
• Act as a primary resource for Customer RFP’s/RFQ’s requesting services solutions. Work with the AM/ATE and the RFP team to ensure we meet the deadline, that the response, effort estimations and pricing calculations are accurate to increase Zones chances of winning
• Demonstrate strong business acumen and deep understanding of client’s IT related business goals and challenges through presentations to ensure proper translation of the client’s needs into solutions.
• Review scope, solutions, and efforts prior to delivery to the Customer to ensure accuracy and minimize Customer satisfaction issues
• Understand the PPM-S team’s service offering/s and convert it into technical blueprint
• Suggest and evaluate best fit tools and technologies for identified service offerings
• Design and build service/point solutions proof of concepts (PoCs) setups in innovation center 

 Key metrics that will measure and define success for this role:

• Response Quality
• Growth and Target Attainment
• Services Revenue Booked
• Identify and recommend upsell/cross-sell opportunities to help maximize services revenue and margin potential
• Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solution opportunities.
• Maintain technical certifications necessary to enable & maintain Zones services and certified partner active status
• Develop a deep understanding of Zones’ services catalog.

 Supervisory responsibilities:

• Managing workflow
• Training/on-boarding new hires
• Evaluating performance and providing feedback
• Identifying and consulting career advancement opportunities

 Education/Certifications:

• MBA/BS in Engineering, Computer Science, Management Information Systems, or related field or equivalent experience

 Certificates/Licenses:  

• Professional-level technical certification(s)- Cloud, one or more Data Center technologies
• At least 1 or more current cloud/Operating system/Virtualization vendor competency certifications.

 Required Experience:

• Minimum of 15 years in an IT infrastructure, with at least 5 years of Architecture role background supporting pre-sales, technical solutions and service offerings
• Excellent written, presentation, and verbal communication skills.
• Ability to communicate effectively with clients, colleagues, and management.
• Demonstrates a high level of responsiveness to the customer.
• Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value, they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life and much more.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!