Description

*This position follows a hybrid work schedule. The selected candidate must be able to work onsite 2–3 days per week at one of the following designated office locations: Morrisville, NC; St. Louis, MO; or Salt Lake City, UT.

Position Summary

Perform preventative maintenance fine tuning and spectral checks of assigned bioMérieux products/systems within the U.S.

Primary Duties

• Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.
• Assist with coordination and maintaining the routine fine tuning customer schedule.
• Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
• Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems.
• Participate in revenue generation initiatives through promotion of value-added projects and services.
• Develop problem solving and troubleshooting skills for remote / phone support.
• Performs all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Biomedical or Life sciences field preferred
• No previous experience required with Bachelor's degree
• 4+ years of experience required in lieu of degree in technical customer service to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting
• Clinical laboratory experience and/or medical device industry experience preferred

Knowledge, Skills, and Abilities

• Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
• Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
• Learning agility to be able to learn from experiences and apply that knowledge to new situations.
• Detail orientation to complete tasks without errors and produce high-quality work.
• Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement.
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Organizing work and resources efficiently to ensure smooth operations
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
• Troubleshooting issues to identify and resolve problems efficiently
• Communicates instructions clearly and effectively
• Ability to cooperate with others at all levels including leadership
• Effective verbal communication skills
• Easily accessible and open to communication
• Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes

Working Conditions & Physical Requirements

• Ability to remain in stationary position, often standing, for prolonged periods.

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Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).